Lead Brokerage Client Assistant - RCAST Registered

Wells Fargo Bank•Salt Lake, UT

About The Position

About this role: Wells Fargo is seeking a Lead Brokerage Client Assistant – RCAST & Registered as part of the Remote Client Associate Support Team (RCAST) in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com . In this role you will: Support Financial Advisory team and their clients by providing account information or quotes, entering Financial Advisory approved security tickets, and completing various administrative tasks Support performance of less experienced Remote Client Associate Support Team (RCAST) staff and assist in research of performance data for investment options Proactively provide feedback and present ideas for improving or implementing administrative and operational processes and tools within RCAST Brokerage and Client Support functional area Perform complex administrative tasks, including opening accounts and processing paperwork Work with internal departments and clients to solve service and operational issues Process processing client service requests Provide assistance to financial advisors by furnishing account information and quotes, establishing new accounts, and processing deliveries and payments Provide subject matter expertise and interpretation of procedures to less experienced staff Interact with immediate RCAST Brokerage Client Support team, functional area, and internal peers outside work group on wide range of information, as well as internal and external customers

Requirements

6+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Nice To Haves

Brokerage client support experience
Administrative support experience in financial services
Experience interacting directly with customers
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Client service focus with the ability to listen to customer needs and recommend solutions
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment

Responsibilities

Support Financial Advisory team and their clients by providing account information or quotes, entering Financial Advisory approved security tickets, and completing various administrative tasks
Support performance of less experienced Remote Client Associate Support Team (RCAST) staff and assist in research of performance data for investment options
Proactively provide feedback and present ideas for improving or implementing administrative and operational processes and tools within RCAST Brokerage and Client Support functional area
Perform complex administrative tasks, including opening accounts and processing paperwork
Work with internal departments and clients to solve service and operational issues
Process processing client service requests
Provide assistance to financial advisors by furnishing account information and quotes, establishing new accounts, and processing deliveries and payments
Provide subject matter expertise and interpretation of procedures to less experienced staff
Interact with immediate RCAST Brokerage Client Support team, functional area, and internal peers outside work group on wide range of information, as well as internal and external customers

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