Brokerage Client Assistant - RCAST & Registered
About The Position
About this role: Wells Fargo is seeking a Brokerage Client Assistant – RCAST & Registered as part of the Remote Client Associate Support Team (RCAST) in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com . In this role you will: Support Financial Advisory team and their clients by providing account information or quotes, entering Financial Advisory approved security tickets, and completing various administrative tasks Identify ways to improve Remote Client Associate Support Team (RCAST) Brokerage Client Support processes and offer RCAST Brokerage Client Support work group ideas Perform moderately complex administrative tasks, handle telephone calls and other inquiries for research reports, as well as resolve account issues Establish and maintain files to meet regulatory requirements Create and produce reports as well as databases while establishing and maintaining files and records to support sales efforts Receive direction from supervisors and escalate non-routine questions to more experienced roles Interact with immediate RCAST Brokerage Client Support team and functional area on wide range of information, as well as internal and external customers
Requirements
- 2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
Nice To Haves
- Brokerage client support experience
- Administrative support experience in financial services
- Experience interacting directly with customers
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
- Client service focus with the ability to listen to customer needs and recommend solutions
- Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment
Responsibilities
- Support Financial Advisory team and their clients by providing account information or quotes, entering Financial Advisory approved security tickets, and completing various administrative tasks
- Identify ways to improve Remote Client Associate Support Team (RCAST) Brokerage Client Support processes and offer RCAST Brokerage Client Support work group ideas
- Perform moderately complex administrative tasks, handle telephone calls and other inquiries for research reports, as well as resolve account issues
- Establish and maintain files to meet regulatory requirements
- Create and produce reports as well as databases while establishing and maintaining files and records to support sales efforts
- Receive direction from supervisors and escalate non-routine questions to more experienced roles
- Interact with immediate RCAST Brokerage Client Support team and functional area on wide range of information, as well as internal and external customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
