Lead Broadband Technician

AFL Telecommunications•Kansas City, MO

11d

About The Position

ITC Service Group (“ITC”), is a leading provider of broadband installation, planning, wireless, design and staffing solutions to the telecommunications industry. With over 40 years’ experience in the telecom business, as we continue to grow, we recognize that we are only as successful as the people we employ. We provide competitive pay, a positive atmosphere, and career development opportunities. Whether you are just beginning to think about your next job or have already decided to make a meaningful move, we want to talk to you. ITC Service Group (“ITC”), is seeking an experiencedLead TechnicianinKansas City, MO.TheLead Technicianwill support a designated team of Installation, Drop, and Coyote/Locate Technicians who will engage in the installation, rearrangement, removal, splicing, and/or repair of fiber, COAX & station inside wiring terminations in connection with our client’s Ultra-High-Speed DSL & Video service. You may also be responsible for managing the installation, repair, and testing of network terminating equipment at the customer premise. Master Fiber Technicians must be able to perform all tasks expected of a Fiber Technician while supporting and assisting his/her immediate Supervisor with the completion of field reviews and crew operations. Master Broadband Technicians will be assigned a team of Broadband Technicians to train and mentor in addition to conducting on-site Quality Control (QC) management and inspections, customer escalations, monitoring safety standards and filing daily/weekly inspection reports and incident resolution reports.

Requirements

At least two years of experience in field is required
Knowledge of both theoretical and practical aspects of Supervisory management
Knowledge of supervisory techniques and tools
Must have solid knowledge of Fiber and Broadband (DSL/Video) Installation, Map & Print Reading, Fiber Splicing, Cable Locating, electrical codes and standards relative to residential or commercial communications.
Must have solid knowledge of home construction and the installation of communications systems.
All candidates are subject to a mandatory pre-employment background check, drug screen, physical exam, and must possess and hold a valid driver’s license with a clean driving record.

Nice To Haves

Critical thinking and problem-solving skills
Strong planning and organizational skills
Ability to make decisions in a timely manner
Conflict Management
Excellent interpersonal and written communication skills
Adaptability, initiative and problem-solving capability
Ability to delegate tasks and manage conflict in a professional manner

Responsibilities

Must possess strong performance, management, and communication skills in order to deliver a consistent message of performance expectations to installers and reporting Supervisor.
Coach/mentor technicians on the changing competitive environment, new technical practices, and customer contact skills.
Performs performance evaluations in a timely manner and conducted fairly, consistently and objectively.
Evaluate performance through the use of quality and safety observations and field exercises.
Schedule workforce appropriate to workload and analyze previous workload trends to make necessary adjustments.
Monitors all fiber activities and reports daily crew activities and productivity to Supervisor.
Consults on fiber project ensuring the smoothest project flow; provides project problem solving assistance.
Conducts training with technicians as necessary; verifies personnel’s understanding of installation/splicing procedures.
Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
Work in various locations within the city.
Must pass a pre-employment background check and drug/alcohol screen.
Must have a valid Driver’s license.