Lead Benefits Specialist

PetSmart • Phoenix, AZ

13d • Hybrid

About The Position

This role is responsible for administering employee benefit programs in compliance with plan rules, legal requirements, and internal policies. The position focuses on delivering a strong employee experience through responsive customer service, supporting key initiatives, and identifying opportunities for process improvement.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience
• 3+ years of experience in employee benefits, HR operations, or a related field
• Demonstrated knowledge of employee benefit programs, including health and welfare and/or retirement plans
• Experience resolving complex employee or vendor issues with a strong customer service orientation
• Strong attention to detail with the ability to manage multiple processes and deadlines

Nice To Haves

• Experience analyzing data, identifying trends, and recommending solutions
• Familiarity with compliance requirements, including HIPAA and benefits regulations
• Experience working with HRIS systems such as SAP
• Experience with benefits administration platforms

Responsibilities

• Administer employee benefit programs, including health insurance, retirement plans, and paid time off, in alignment with plan documents and company policies
• Serve as a subject matter expert and provide guidance to employees on benefit offerings and plan details
• Resolve complex benefit-related issues from employees, vendors, and escalations from HR partners in a timely manner
• Support benefits orientations, new hire onboarding, and annual open enrollment activities
• Conduct audits of benefit plans and processes to ensure compliance and identify gaps or improvement opportunities
• Analyze trends across benefit programs and partner with Benefits leadership to implement solutions
• Manage monthly invoicing, vendor funding, and reconciliation processes for all group benefit plans
• Monitor plan spend to ensure alignment with expected financial targets
• Maintain and update external-facing benefits website content to ensure accuracy and relevance
• Ensure compliance with HIPAA and data privacy regulations, safeguarding sensitive employee information

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees