Lead Bell Person (Crested Butte, CO, US)

Vail Resorts • Crested Butte, CO

46d • $12 - $16 • Onsite

About The Position

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Lead Bell is responsible for overseeing the daily operations of the Bell/Valet team. This will include the responsibility of overseeing the safe and efficient relocation of guest's automobiles to designated parking locations. This individual is also responsible for ensuring the timely delivery and retrieval of guest's luggage by all team members. This position will assign and instruct Bell/Valet team members in details of work, observe/assist in performance and encourage adherence to standard operating procedures. The Bell Captain is also responsible for training, scheduling, and visually monitoring performance of all employees

Requirements

• Detail oriented on assigned tasks and the ability to follow through to a conclusion
• Strong communication skills, must be able to communicate in English
• Ability to take ownership of projects and drive production through completion
• Ability to work successfully in a strong team environment
• Ability to learn new systems quickly - required
• At least 1 year's previous supervisory experience required.
• CO Driver's License preferred, satisfactory driving record required.
• At least 21 years old.
• Must be able to lift 50lbs regularly.
• Must be comfortable working in an outdoor environment

Nice To Haves

• CO Driver's License preferred, satisfactory driving record required.

Responsibilities

• Work with the Guest Services Captain and Guest Services Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
• Communicate effectively in writing and verbally to provide direction to staff.
• Handling any guest comments or claims providing exceptional service and resolution.
• Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
• Assist in the training, supervision, and evaluation of Guest Services team members.
• Greet customers, park and secure vehicles, including locking doors and closing all hatches and windows
• Function as a key associate providing the 1st impression of the hotel to each guest and train Guest Service team members to emulate the same 1st impression.
• Manage the maintenance and sanitation of the garage during the shift to ensure a safe work environment, compliance with applicable regulations and protection of the physical asset
• Perform the tasks of employees supervised when needed to facilitate service and for training purposes
• Act as driver for company vehicles as needed
• Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience
• Support the orientation training of new associates
• Focus on providing world-class service for every guest at every opportunity.
• Train, mentor and nurture associates to remember the guests needs come first.
• Coordinating the assistance of luggage to and from rooms.
• Organization of team members to respective stations, providing a continuous presence for guest touchpoint and prompt service.
• Responsible for revenue auditing, verifying that all parking revenue is posted nightly and that the integrity of the department's finances are maintained.
• Confirm that packages when received are being documented and delivered to respective guests.
• Ensure that the shuttle is operated in accordance with guest needs, with accurate time estimations provided to guests upon request.
• Completion of shift checklists with all tasks completed to the highest standard.
• Maintaining a high level of professionalism within your appearance, demeanor and performance
• Create the "WOW" factor at their first impression - arrival at the hotel.
• Be aware of VIP guests and communicate this to staff
• Ensure associates are in 100% compliance to uniform standards
• Able to work a flexible schedule including weekends and holidays as required.
• Other duties as assigned

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees