Lead Behavioral Health Technician

Copa Health•Mesa, AZ

23d•$21

About The Position

Copa Health is hiring a Lead Behavioral Health Technician (Lead BHT) to guide day-to-day operations in one of our community and housing-based behavioral health programs. This is a working lead role — you’ll provide direct support to members while also serving as the go-to leader for BHT staff in the home. If you’re an experienced Behavioral Health Technician who’s ready to step into leadership, mentor others, and help drive quality care and strong team performance, this role is for you.

Requirements

HS Diploma/GED plus 2–3 years of behavioral health experience, OR
Associate degree plus 1–2 years of behavioral health experience, OR
Bachelor’s degree (related or non-related) plus 1 year of behavioral health experience
Must be 21 years or older
Valid Arizona Driver’s License with acceptable driving record
Experience supporting multicultural and low socio-economic populations
Level 1 Fingerprint Clearance Card (or ability to obtain within 8 weeks of hire)
TB test clearance at hire and annually

Nice To Haves

Strong leadership, mentoring, and team-building skills
Calm, confident crisis response and effective de-escalation
Organized, dependable, and able to prioritize competing needs
Clear, professional communication (verbal & written)
Client-centered mindset with empathy and integrity
Comfortable with documentation and technology (EHR/EMR, MS Office)
Commitment to confidentiality and HIPAA compliance

Responsibilities

Lead daily program operations to ensure compliance with all applicable rules, regulations, and Copa Health policies
Serve as a role model, mentor, and trainer to BHT staff
Communicate program expectations and updates to staff in partnership with the Program Manager
Review daily billed-units/productivity reports and support staff in meeting required standards
Recognize high performers and coach team members needing support; help implement improvement plans
Create weekly activity schedules to boost member engagement and recovery goals
Track and request required monthly scorecard documents from clinical teams
Maintain key program records (room checks, health surveys, safety/supply checklists, trackers, etc.)
Ensure documentation is completed within 24 hours and incident reports are submitted on time
Coordinate staffing and participate in leadership meetings
Oversee resident schedules, appointments, medications (as applicable), and home cleanliness/maintenance standards
Use de-escalation and crisis-defusing techniques to maintain safety and stability

Benefits

Limitless Growth & Career Advancement Opportunities: Thrive through diverse career paths and internal development programs.
Career Development: Access ongoing training and development through our Organizational Development & Learning Department.
Generous PTO Program: Enjoy up to 3 weeks off in your first year, with continuous accruals and an extra PTO day for Employee Well-Being.
Paid Holidays: Celebrate 10 paid holidays annually.
Wellness Program: Work with our expert Health Coach and earn wellness incentives to reduce costs.
Employee Assistance: Get 6 free coaching and 6 free therapy sessions, plus wellness content and services.
Affordable Health Care Plans: Medical, Vision, and Dental plans.
Flexible Spending Accounts: H.S.A., H.R.A., and F.S.A. options with select medical plans.
Insurance Coverage: Free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
Additional Insurance Options: Aetna Medical, Delta Dental, Eyemed Vision, Pet Insurance, Additional Life/AD&D Insurance, and more.
Tuition Reimbursement: Up to $3,000 for educational advancement.
Retirement Savings: 403(b) retirement plan with company match.