Lead Barista - La Concha Resort

The Condado Collection

20h

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Requirements

Hospitality oriented
Minimum 2–3 years of barista experience, preferably in a luxury hotel or resort environment.
Prior leadership or supervisory experience required.
Strong knowledge of coffee preparation, espresso equipment, and service standards.
Excellent guest service, communication, and team leadership skills.
Knowledge of food safety, hygiene, and HACCP standards.
Ability to work flexible schedules, including weekends and holidays
Must be able to lift to 25 pounds.
Flexibility to work various shifts, including weekends and holidays
Fully Bilingual (Spanish/English).

Nice To Haves

Barista Certification pefferred.

Responsibilities

Deliver warm, personalized, and anticipatory guest service in alignment with brand service standards, creating a memorable guest experience.
Lead by example on the floor, coordinating daily coffee shop operations and modeling professional service behaviors for the barista team.
Prepare and lead the execution of high-quality coffee and espresso beverages, ensuring adherence to approved recipes, brewing methods, portion control, and presentation standards.
Anticipate guest needs and address concerns using the LEARN service recovery method when necessary.
Support and coordinate opening, service, and closing procedures, ensuring cleanliness, proper setup, and operational readiness of all areas.
Maintain expert knowledge of menu items, ingredients, and preparation methods, and confidently answer guest questions.
Monitor inventory levels, product quality, and waste; communicate replenishment needs and support proper stocking of coffee, food items, equipment, and supplies.
Ensure all coffee equipment is properly operated, calibrated, and cleaned; report issues and assist with basic troubleshooting as needed.
Enforce food safety, sanitation, hygiene, and HACCP standards at all times.
Assign daily duties, conduct pre-shift briefings, and support the training, coaching, and development of barista team members.
Support cash-handling procedures, including cashier reports, discrepancy resolution, fund security, and proper use of the POS system.
Ensure compliance with resort safety and security policies; report accidents, injuries, or unsafe conditions promptly.
Act as a team lead during emergencies or safety incidents.
Foster positive working relationships, promote teamwork, and support departmental service and operational goals.
Maintain a professional appearance and demeanor in accordance with resort grooming and uniform standards.
Safeguard confidential and proprietary information and perform other reasonable duties as assigned by management.