Lead Atlassian Administrator

Awardco • Lindon, UT

18h

About The Position

Awardco is seeking a Lead Atlassian Administrator to own and evolve our Atlassian ecosystem in support of scalable, high-impact operations. This role will serve as the strategic and technical lead for Jira (JPM, JSM, JPD), Confluence, and related tools, ensuring they enable effective project execution and cross-functional collaboration. The ideal candidate brings a strong understanding of project management principles, excels at translating user needs into practical system solutions, and thrives in a highly collaborative environment. This role will play a critical part in improving visibility, efficiency, and delivery across the organization. What you will do: Own the administration, configuration, and ongoing optimization of Jira (JPM, JSM, and JPD), Confluence, and related Atlassian tools Act as the platform lead for Atlassian tools within the Systems Operations department Partner with cross-functional teams to translate business and process requirements into effective system configurations Gather user needs, assess gaps, and design scalable solutions that deliver usable end results Support and enhance project management workflows aligned with organizational standards and best practices Manage and maintain integrations between Jira and other enterprise systems as needed Provide advanced support, troubleshooting, and platform guidance to end users Evaluate new Atlassian features, plugins, and tools, recommending enhancements to improve system effectiveness and user experience Establish and promote governance, documentation, and best practices for Atlassian tool usage What a candidate can expect… To operate as a trusted systems partner to technical and non-technical teams To influence how work is planned, tracked, and delivered across Awardco To balance strategic platform ownership with hands-on configuration and support To work in a fast-growing environment where systems must scale thoughtfully To have autonomy paired with accountability for platform outcomes What you will bring: Qualifications (minimum and required) 5+ years of hands-on experience administering Atlassian tools, with deep expertise in Jira and Confluence Strong understanding of project management methodologies and workflows Proven ability to gather requirements and translate them into effective system solutions Experience supporting cross-functional teams in a SaaS or technology-driven environment Ability to troubleshoot complex issues and provide clear, actionable guidance Specific Experience Administering Jira projects across JPM, JSM, and JPD Designing workflows, permission schemes, issue types, and automations Building executive-level dashboards and operational reporting Managing integrations between Jira and other enterprise systems Evaluating and implementing Atlassian Marketplace apps Credentials Atlassian certifications (ACP) are a strong plus Bachelor’s degree or equivalent professional experience Specific attitudes/attributes Ownership mindset with a bias toward continuous improvement Strong communicator who can bridge technical and business perspectives Highly organized, detail-oriented, and process-driven Comfortable leading without formal authority Curious, adaptable, and motivated by building systems that enable others to succeed Why Awardco: Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk. We have a revolutionary, client-approved product . One of the fastest growing companies in the nation: 3x Inc. 500 , 2x Deloitte Technology Fast 500 , 2x Mountain West Capital Network Fast 100 , 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few. Great Place to Work certified, ranked in Inc. Best Workplaces , one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces . Backed by renowned investors , both local and national . Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.

Requirements

• 5+ years of hands-on experience administering Atlassian tools, with deep expertise in Jira and Confluence
• Strong understanding of project management methodologies and workflows
• Proven ability to gather requirements and translate them into effective system solutions
• Experience supporting cross-functional teams in a SaaS or technology-driven environment
• Ability to troubleshoot complex issues and provide clear, actionable guidance
• Administering Jira projects across JPM, JSM, and JPD
• Designing workflows, permission schemes, issue types, and automations
• Building executive-level dashboards and operational reporting
• Managing integrations between Jira and other enterprise systems
• Evaluating and implementing Atlassian Marketplace apps
• Bachelor’s degree or equivalent professional experience
• Ownership mindset with a bias toward continuous improvement
• Strong communicator who can bridge technical and business perspectives
• Highly organized, detail-oriented, and process-driven
• Comfortable leading without formal authority
• Curious, adaptable, and motivated by building systems that enable others to succeed

Nice To Haves

• Atlassian certifications (ACP) are a strong plus

Responsibilities

• Own the administration, configuration, and ongoing optimization of Jira (JPM, JSM, and JPD), Confluence, and related Atlassian tools
• Act as the platform lead for Atlassian tools within the Systems Operations department
• Partner with cross-functional teams to translate business and process requirements into effective system configurations
• Gather user needs, assess gaps, and design scalable solutions that deliver usable end results
• Support and enhance project management workflows aligned with organizational standards and best practices
• Manage and maintain integrations between Jira and other enterprise systems as needed
• Provide advanced support, troubleshooting, and platform guidance to end users
• Evaluate new Atlassian features, plugins, and tools, recommending enhancements to improve system effectiveness and user experience
• Establish and promote governance, documentation, and best practices for Atlassian tool usage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level