Lead Atlassian Administrator

Awardco • Lindon, UT

1d

About The Position

Awardco is seeking a Lead Atlassian Administrator to own and evolve our Atlassian ecosystem in support of scalable, high-impact operations. This role will serve as the strategic and technical lead for Jira (JPM, JSM, JPD), Confluence, and related tools, ensuring they enable effective project execution and cross-functional collaboration. The ideal candidate brings a strong understanding of project management principles, excels at translating user needs into practical system solutions, and thrives in a highly collaborative environment. This role will play a critical part in improving visibility, efficiency, and delivery across the organization.

Requirements

• 5+ years of hands-on experience administering Atlassian tools, with deep expertise in Jira and Confluence
• Strong understanding of project management methodologies and workflows
• Proven ability to gather requirements and translate them into effective system solutions
• Experience supporting cross-functional teams in a SaaS or technology-driven environment
• Ability to troubleshoot complex issues and provide clear, actionable guidance
• Administering Jira projects across JPM, JSM, and JPD
• Designing workflows, permission schemes, issue types, and automations
• Building executive-level dashboards and operational reporting
• Managing integrations between Jira and other enterprise systems
• Evaluating and implementing Atlassian Marketplace apps
• Ownership mindset with a bias toward continuous improvement
• Strong communicator who can bridge technical and business perspectives
• Highly organized, detail-oriented, and process-driven
• Comfortable leading without formal authority
• Curious, adaptable, and motivated by building systems that enable others to succeed

Nice To Haves

• Atlassian certifications (ACP) are a strong plus
• Bachelor’s degree or equivalent professional experience

Responsibilities

• Own the administration, configuration, and ongoing optimization of Jira (JPM, JSM, and JPD), Confluence, and related Atlassian tools
• Act as the platform lead for Atlassian tools within the Systems Operations department
• Partner with cross-functional teams to translate business and process requirements into effective system configurations
• Gather user needs, assess gaps, and design scalable solutions that deliver usable end results
• Support and enhance project management workflows aligned with organizational standards and best practices
• Manage and maintain integrations between Jira and other enterprise systems as needed
• Provide advanced support, troubleshooting, and platform guidance to end users
• Evaluate new Atlassian features, plugins, and tools, recommending enhancements to improve system effectiveness and user experience
• Establish and promote governance, documentation, and best practices for Atlassian tool usage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level