Lead Analyst, ServiceNow (HR Tech)

GXO Logistics

About The Position

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Lead Analyst, HR Technology, you will serve as the technical leader for the design, development, and ongoing optimization of GXO’s ServiceNow HR Service Delivery (HRSD) platform, including Employee Center Pro. You will partner closely with HR, IT platform owners, and business stakeholders to deliver secure, scalable, and user-centric solutions that support GXO’s global HR roadmap.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or equivalent related work/military experience
7+ years of hands-on ServiceNow development and configuration experience
4+ years of dedicated experience supporting ServiceNow HR Service Delivery (HRSD)
Expert proficiency in JavaScript, HTML, CSS, and ServiceNow Glide scripting
Strong experience building custom workflows, scoped applications, and integrations using Flow Designer and Integration Hub
Proven ability to manage platform upgrades, security standards, and multiple priorities in a fast-paced environment

Nice To Haves

ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist – HRSD (CIS-HRSD)
Experience with ServiceNow GenAI features and dynamic translations
Experience supporting global, multi-country environments with GDPR and data privacy considerations

Responsibilities

Lead the technical design and architecture of HRSD solutions, including HR Case Management, Knowledge Management, Employee Center Pro, and Lifecycle Events
Develop, configure, and customize HRSD using ServiceNow best practices, including advanced scripting (JavaScript, Glide) and Flow Designer
Build and maintain custom Employee Center Pro widgets and pages using HTML, CSS, AngularJS, and React as needed
Design and implement integrations between ServiceNow HRSD and external systems (e.g., SuccessFactors, Kronos, Cornerstone) using Integration Hub and APIs
Provide technical leadership through code reviews, platform security enforcement (ACLs), and performance optimization
Partner with HR stakeholders, Business Analysts, and IT teams to translate business requirements into technical solutions
Lead HRSD upgrades, remediation efforts, testing, and ongoing platform maintenance
Troubleshoot and resolve complex technical issues to ensure platform stability and performance
Configure and support Employee Center Pro, Virtual Agent, mobile applications, chat, surveys, and related HRSD components
Drive adoption, continuous improvement, and knowledge sharing with HRSD business owners and junior developers