Lead Analyst, Service Analytics

Rivian•Irvine, CA

39d

About The Position

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Lead Analyst, Service Analytics, you will be responsible to support the Business Operations and Strategic Planning organization in measuring performance and driving optimization across Rivian Service. You will play a critical role in providing data, analysis, and insights that drive productivity and efficiency. You may support business partners across our end-to-end Service operations, ranging from Service Centers, mobile service, call centers, parts logistics, quality, and related programs. You'll work cross-functionally to build dashboards, analyze operational performance, and support strategic initiatives with accurate and actionable data insights.

Requirements

Bachelor's degree in business, computer science, data science, industrial engineering, or related technical fields
6+ years of experience in structuring, analyzing, and visualizing large data sets while support Service Operations
An ability to create dashboards and tell a story using data including visualization experience in Databricks / Hex Python Notebook
Strong analytical and structured problem-solving capabilities, critical thinking, and problem-solving skills with a focus on root cause investigations using data and visualizations
Proficient in SQL, Python, Hex, Databricks, Tableau, and Google Workspace (such as, Sheets, Slides, App Script, etc.)
Experienced in data injection and integration from external sources (such as third party sFTP, Excel/Google Sheets, API, Data Lake)
Strong project management, planning, and organization skills, including ability to manage multiple projects simultaneously in a fast-paced environment
Progressive work experience showcasing your ability to communicate precisely and intelligently while working in ambiguity and building process from the ground up
Ability to stand or sit for 8-10 hours per day
Required to communicate using telephone and/or e-mail
Ability to view, reach, and interpret documents
Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations

Nice To Haves

Experience in vehicle service or automotive operations preferred

Responsibilities

Design and build scalable, reliable, operational, and financial models, dashboards, and reports for cross-functional teams and executives
Proven experience performing deep data investigation and analyze trends to answer business questions that lead to insights and actionable outcomes, including making recommendations to leadership on key strategic decisions
Establish and cultivate strong working relationships with cross-functional teams to align on data requirements, project scope, deadlines, and the successful fulfillment of overall organizational needs
Lead the development of operational metrics, KPIs, and Service scorecards to align with business objectives for performance measurement
Translate complex business questions into data analysis, visualizations, and insights by leveraging advanced data visualization and modeling techniques (using tools such as Databricks, Hex, and Python notebooks)
Lead cross functional teams and forums to launch new program initiatives, within Rivian's Service Operations, and estimate costs and/or benefits of multiple actions and/or solutions
Collaborate with data analysts, engineers, and business stakeholders to standardize data pipelines, reporting and share best practices
Liaison between cross-functional partners and field service teams to collect feedback and continuous improvement ideas
Drive opportunities for improvements, and lead initiatives for continuous improvement of processes, standards, systems, tools, and workflows
May perform additional projects upon request

Benefits

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
Full Time Employee coverage is effective on the first day of employment.
Part-Time employee coverage is effective the first of the month following 90 days of employment.

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