Lead Analyst, Growth and Retention, Amazon One Medical Seniors

Amazon • Boston, MA

3d • $118,200 - $185,000

About The Position

At Amazon One Medical (AOM), we deliver transformational health care to achieve
better health outcomes, better care experiences, and more value, within a better
care team environment. Medicare Population Health Programs (MPHP) supports our
Seniors business in identifying, designing, implementing, and managing strategic
initiatives to succeed in Value Based Care (VBC). As Lead Analyst for Growth and
Retention, you will support our Membership team by building and delivering
analytic solutions to drive acquisition, engagement, and retention of patients
in risk-bearing programs. You will connect marketing and engagement investments
to membership outcomes, shape our understanding and refinement of acquisition
cost, support forecasting and projection workstreams, and conduct deep dive
analyses to elicit what drives patients to choose AOM as their destination for
primary care.

Requirements

• Experience with SQL and data visualization tools such as Tableau
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Bachelor’s degree in Analytics, Economics, Statistics, Mathematics, Finance, Health Administration, or a related quantitative field.
• 6+ years of professional experience in business, financial, or healthcare analytics roles, ideally supporting marketing, growth, or membership/retention functions.
• Demonstrated experience building and interpreting forecasting models (e.g., membership, demand, or revenue projections).
• Experience working with large datasets — e.g., claims, eligibility, EHR, CRM, or marketing data — and translating them into actionable insights.

Nice To Haves

• Understanding of membership attribution in risk-based arrangements and the factors influencing patient engagement and retention.
• Prior experience to Annual Enrollment Period (AEP) cycles and associated growth forecasting.
• Background in customer acquisition cost (CAC) analysis and marketing ROI evaluation.
• Experience linking marketing metrics (e.g., impressions, conversions) to membership outcomes and retention.

Responsibilities

• Perform complex analytics on membership attribution, patient activation, retention/attrition – e.g., which patient segments join/leave, what drives re-engagement, what interventions work.
• Partner with the Membership/Marketing teams, clinical operations, risk management, finance, and payer partners to define and monitor metrics, identify opportunities, and execute data-driven initiatives.
• Analyze marketing initiatives tied to customer/patient acquisition cost (CAC) and evaluate ROI of various channels and campaigns.
• Develop membership forecasting models (monthly/quarterly/annual), including AEP (annual enrollment period) projections.
• Extract, validate, manipulate large datasets (claims/eligibility/admissions, marketing funnel data, EHR/patient visit data) and turn them into actionable insights.
• Communicate findings to senior leadership and stakeholders, and translate analytical results into practical recommendations for strategy and operations.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level