Lead Agent (Operations)
About The Position
Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnerships, through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. MGS has immediate openings for Lead Agent (Operations) at Dulles International Airport. Summary/Objective Assist the Supervisor on the overall performance of the staff, such as security agents, wheelchair agents, skycaps and porters. Making sure the operation have the necessary personnel to provide the services. Monitor services requested from the airlines.
Requirements
- High school diploma or GED.
- 1- 2 years’ experience in customer service at airport or similar entities.
- Pass a background check and drug test
- Computer literacy in MS Office packages such as Word, Excel and Outlook.
- Must be able to read, write and speak English.
- Maintain a relationship with both employees and clients
- Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
- The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
- Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Responsibilities
- Monitor the timely and satisfactory completion of work assignments in accordance with Company and Client policies and procedures.
- Review daily schedules and assign breaks when is needed.
- Have all the necessary information for the flights, arrival and departure times and services requested.
- Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport entity where MGS operates.
- Follow up on client’s request (airlines and passengers).
- Report to the supervisor any issue related to the staff, such as tardiness, absenteeism, performance, conduct or work related accidents and incidents.
- Conducting of on-the-job training.
- Make sure all the wheelchairs are account for and placed at the assigned location.
Benefits
- Paid Time Off (for FT positions)
- Paid Training
- 401(k) Retirement Plan
- Medical, dental, vision benefits
- Referral Bonus
- Incentive Rewards
- Career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
