Lead Agent Title Operations
About The Position
Assist with answering questions from department employees as it relates to the various processes handled; and engage with external contacts (i.e. title underwriters, attorneys, etc.). Assist with the coordination of work assignment for team as needed. Assist with development, documentation and implementation of policies, process flows and procedures. Review existing policies and procedures with management and offer feedback regarding opportunities for improvement. Assist with interviews, on-boarding, training, assignment, setup of new team member and provide advanced training for existing team members. Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports. Assist with the auditing of team member files for performance metrics purposes. Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions. Provide feedback to management to help ensure best practices are in use. Look for opportunities to enhance technology. Work with management to provide cross training for personnel. Carry out any reasonable request by management of which the employee can perform. Promotes a positive work atmosphere. Performs other related duties as assigned.
Requirements
- Must possess excellent organizational skills
- Must have good written, verbal & communication skills
- Ability to multi-task and work well under pressure
- Perform title search and review
- Enthusiastic team player attitude
- Detailed oriented
- Proficient in MS Word, Excel, Power Point and Outlook.
- Education- High school/GED
- Years of related experience-1-3
Nice To Haves
- 3-5 previous years of vacation ownership is a plus
- Knowledge of the documents required for timeshare closing or transfer transaction
Responsibilities
- Assist with answering questions from department employees
- Engage with external contacts
- Assist with the coordination of work assignment for team
- Assist with development, documentation and implementation of policies, process flows and procedures
- Review existing policies and procedures with management
- Assist with interviews, on-boarding, training, assignment, setup of new team member
- Provide advanced training for existing team members
- Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports
- Assist with the auditing of team member files for performance metrics purposes
- Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions
- Provide feedback to management
- Look for opportunities to enhance technology
- Work with management to provide cross training for personnel
- Carry out any reasonable request by management
- Promotes a positive work atmosphere
- Performs other related duties as assigned
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
