Lead Agency Service Coordinator, Springfield, MA

Key Program, Inc.•Holyoke, MA

4d•$56,549 - $58,709

About The Position

The Key Program, Inc. is seeking a dedicated Service Coordinator (Case Manager) to support youth and families served through the Lead Agency Program in the Greater Springfield Area. This role is embedded directly within the Department of Children and Families (DCF) regional office and plays a vital part in coordinating services, supporting placement decisions, and ensuring high‑quality care across providers.

Requirements

Bachelor’s degree in a related human service or clinical field
Minimum of 1 year case management or direct care experience
Must be 21 years of age or older
Valid state driver’s license and legally registered and insured car for work use

Responsibilities

Coordinating and managing services between families, DCF, and provider agencies to ensure appropriate placement and support
Provide referral information to potential service providers, schedule utilization reviews and ensure that appropriate services are provided to DCF children and families
Facilitating treatment plan reviews, diagnostic conferences, and discharge planning meetings
Monitoring service implementation and ensuring consistent case coordination
Collaborating with providers to ensure accurate and timely documentation, billing, and data entry

Benefits

Competitive salary wage: $56,549-$58,709
Additional compensation is provided for bilingual skills and our generous employee referral bonus program.
Key offers Blue Cross Blue Shield Blue Benefits covering over 90% of medical premiums and 70% for dental premiums with low deductibles and co-pays.
Tuition assistance is available for any degree or certification program.
Scholarship opportunities are provided for clinical-related graduate programs.
Key is an internship placement site where employees can fulfill internship requirements for college credit.
Intensive training, professional development and opportunities for advancement are available.
3 weeks/vacation, 2 weeks/sick time, 3 days/personal, 3 days/bereavement and 12 paid holidays for Full-time staff.
Free, confidential employee assistance program for employees and adult household members for support with mental and physical health, financial, family, legal, parenting and other concerns.
Mileage reimbursement for work-related travel.
403(b) retirement savings account (tax-deferred).
Pre-tax childcare.