Lead Admissions Specialist
About The Position
Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Admissions team members ensure that every possible patient and family member feel taken care of by Charlie Health. In this role, you’ll work to facilitate admission for hundreds of at-risk youth. This position is highly interactive and serves as a critical part of aiding our patients, as you will be their first introduction to Charlie Health. Your responsibilities are directly tied to our core mission, increasing the number of people we can treat every day. At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.
Requirements
- 1-2+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
- 1-2+ years of sales experience, experience in healthcare admissions is a plus
- Experience with Salesforce
- Strong proficiency in multitasking and operating in a high-paced environment
- Familiarity with HIPAA policies is a plus
- Experience working with adolescents and young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
- Bachelors Degree
Nice To Haves
- Experience in healthcare admissions
- Familiarity with HIPAA policies
- Experience working with adolescents and young adults in a mental health context
Responsibilities
- Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
- Lead a team of 6+ Admissions Coordinators, ensuring that performance goals are met or exceeded
- Coordinate team schedules and workload distribution to ensure efficient operations
- Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
- Clearly communicate financial policies, payment options, and potential financial assistance programs
- Maintain meticulous client records via Salesforce, including treatment consents and insurance information
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families
Benefits
- Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
- Read more about our benefits here
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
