Lead Administrative Associate, Distribution Operations (M-F 10 am to 18:30)

UPS•Chicago, IL

1d•Onsite

About The Position

This role manages the delivery or deployment of contracted services to customers, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded. The associate supports business products by collaborating with vendors, customers, and internal support groups. Key responsibilities include overseeing daily facility activities such as government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory management, staffing, facility inspections, employee engagement, development, safety, security, and profitability. The position also involves various financial activities, including forecasting, allocations, adjustments, and creating annual business plans. Building and maintaining strong customer relationships, potentially through face-to-face interactions, is also a part of the role. The Lead Administrative Associate identifies and recommends operational improvements, may support field stocking locations and agent locations across multiple geographies, and might operate powered industrial equipment. This position provides administrative or technical support for ongoing operations, applying advanced skills and expertise to execute processes with excellence. The associate is expected to anticipate patterns, look beyond immediate problems for wider implications, and generate innovative solutions to complex issues, working autonomously within established procedures. The role may involve acting as a team lead, coordinating the work of others, but is not a supervisory position.

Requirements

Requires advanced skills and expertise in a variety of work processes or activities.
Anticipates patterns and links; looks beyond the immediate problem to the wider implications.
Generates new and innovative solutions to complex problems.
Works autonomously within established procedures and practices.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
Responsible for retaining and strengthening customer relationships which may include face to face customer service.
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
May operate powered industrial equipment.
Provides administrative or technical support to ensure effective on-going operations.
Applies knowledge of established processes and procedures to execute with excellence.
May act as a team lead, coordinating the work of others.