Lead, Account SE, Public Sector, State & Local

Salesforce•San Francisco, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Lead Account Solution Engineer - Public Sector Do you want to be part of an outstanding team that is experiencing tremendous success in growing Salesforce’s US State & Local business? Do you have experience in CRM, Artificial Intelligence, public sector, and digital transformation? Come join us on the Salesforce Solution Engineering team! Through collaboration with the customer, the account executive, product specialists and partners, Solution Engineers develop thoughtful solutions that help our customers connect with their constituents in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle. If you enjoy a dynamic environment full of challenges and opportunities to build compelling solutions then the Public Sector Solution Engineer is the role for you. The SE world is a results-oriented, constantly evolving environment where your curiosity, creativity, and technical acumen is used every day to drive innovation. The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value. As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” , “Sales Engineer” or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Nice To Haves

5+ years combined experience working with Salesforce and/or other CRM solutions
3+ years of solution engineering, consultancy, delivery, or customer success for an enterprise software solution organization.
2+ years working with Public Sector agencies
Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts
Proven oral, written, presentation, and interpersonal communication and relationship skills.
Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.
Proven time management skills in a dynamic team environment.
Ability to work individually and as part of a team to tackle problems in dynamic, energizing environments.
Inquisitive, practical, and passionate about technology and sharing knowledge.
Loves to be the first to know something and to understand why and how things happen.
Good at searching out information, experimenting, and tackle puzzles.
Good at explaining ideas and finding ways to keep people’s attention.
Willing and able to travel occasionally.
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.).
Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud, Platform App Builder) and consulting experience are strongly recommended

Responsibilities

Coordinate and lead the entire solution cycle through close collaboration with other teams.
Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challenges.
Convey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutions.
Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
Attain quarterly and annual objectives assigned by management.
Respond efficiently to RFPs.
Lead the technical side of the sales cycle.
Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.