Lead Account Mgmt Associate - HNAS

Highmark Health•Washington, DC

2d•$60,000 - $90,000•Remote

About The Position

Job Summary The Lead Account Management Associate position is a working, senior-level Account Management Associate that assists and supports other Account Management Associates in pursuit of the support of the Account Executive team. This includes consulting with other Account Management Associates on research and resolution of tactical account issues and providing praise and recognition and coaching and feedback for improvement when appropriate. This position liaises with Account Executives and other internal managers and subject matter experts, to ensure the smooth operation of accounts on an ongoing basis. This position will work cross functionally with management/staff of other internal functions and corporate/internal operational support functions. HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve This is a remote based role - This role is looking for someone who has experience with TPA and Self funded clients in the health insurance space. Essential Responsibilities Takes a lead role for planning, developing, analyzing and invoking more complex critical processes around software engineering across the enterprise. Performs analysis of data, and identifies risks and issues of key processes. Takes a lead role and participates in and/or conducts more complex problem solving sessions. Documents and communicates deliverables. Takes a lead role on processes and new functionality. Functions may include more complex estimating, defect and resource management, report development, and software process improvement implementation and quality control activities. Collaborates with project teams to ensure that established quality goals are being incorporated into the business solution. Provides consistent and regular feedback to application and process owners with recommendations for continuous improvement. Provides support and guidance in relation to more complex software artifacts and processes supported across the enterprise May mentor less experienced team members.

Requirements

Minimum High school diploma GED
3-5 years experience in Information Technology
strong communication skills (verbal and written)
organization skills
presentation and facilitation skills
ability to multi-task
independent thinker and contributor

Nice To Haves

This role is looking for someone who has experience with TPA and Self funded clients in the health insurance space.

Responsibilities

Takes a lead role for planning, developing, analyzing and invoking more complex critical processes around software engineering across the enterprise.
Performs analysis of data, and identifies risks and issues of key processes.
Takes a lead role and participates in and/or conducts more complex problem solving sessions.
Documents and communicates deliverables.
Takes a lead role on processes and new functionality.
Functions may include more complex estimating, defect and resource management, report development, and software process improvement implementation and quality control activities.
Collaborates with project teams to ensure that established quality goals are being incorporated into the business solution.
Provides consistent and regular feedback to application and process owners with recommendations for continuous improvement.
Provides support and guidance in relation to more complex software artifacts and processes supported across the enterprise
May mentor less experienced team members.