Lead Account Executive - Global Operations (Remote-Eligible)
About The Position
Lead Account Executive - Global Operations (Remote-Eligible) The Lead Account Executive provides essential operational support for business partners. This includes project managing partner and product onboarding, as well as training partners on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities.
Requirements
- High School Diploma, GED or equivalent certification
- At least 6 years of payments industry experience within financial services
Nice To Haves
- Bachelor’s Degree in Business, Finance, Information Technology, Engineering
- 8+ years of payments industry experience within financial services
- Experience influencing key stakeholders, executive level clients or internal business partners
Responsibilities
- Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
- Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
- Supporting business development through the onboarding of new franchises, issuers, acquirers, processors, and software vendors, as well as assisting with contract negotiation and due diligence
- Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
- Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
- Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
