Lead Access Registrar

Meritus Health • Hagerstown, MD

5d

About The Position

Under the direction of a supervisor, the Lead Access Registrar provides general oversight of daily workflows for an assigned group of Patient Access Registrars. This role prioritizes workloads, resolves registration challenges, and ensures accurate demographic and insurance information is obtained prior to services—reducing financial risk and supporting timely collections. As a working lead, you'll perform the same duties as the team while serving as a resource for guidance, training, and process improvement across both on‑site and off‑site facilities. Provide oversight of daily registration workflows, ensuring accuracy, efficiency, and compliance with departmental standards Serve as a resource for complex registration or insurance issues, referring critical concerns to the supervisor as needed Mentor and support Patient Access Registrars, offering guidance and input into performance evaluations Prepare routine reports and contribute to departmental metrics, identifying trends and recommending improvements Perform patient registration duties including collection of demographic and insurance information, verification of orders, and preparation of documentation Ensure compliance with policies and procedures regarding data security and confidentiality Collaborate with supervisors and senior leaders to streamline processes and enhance patient access services Support continuous improvement initiatives, recommending workflow adjustments and technology enhancements to improve efficiency and reduce denials Provide oversight of daily registration workflows, ensuring accuracy, efficiency, and compliance with departmental standards Serve as a resource for complex registration or insurance issues, referring critical concerns to the supervisor as needed Mentor and support Patient Access Registrars, offering guidance and input into performance evaluations Prepare routine reports and contribute to departmental metrics, identifying trends and recommending improvements Perform patient registration duties including collection of demographic and insurance information, verification of orders, and preparation of documentation Ensure compliance with policies and procedures regarding data security and confidentiality Collaborate with supervisors and senior leaders to streamline processes and enhance patient access services Support continuous improvement initiatives, recommending workflow adjustments and technology enhancements to improve efficiency and reduce denials

Requirements

• High School diploma or GED required
• High School diploma or GED required
• One year of hospital experience in registration, patient accounts, or physician office practice preferred
• One year of customer service and leadership experience preferred
• One year of hospital experience in registration, patient accounts, or physician office practice preferred
• One year of customer service and leadership experience preferred
• Proficiency in computer software and office equipment (copier, fax machine, 10‑key calculator, printer)
• Excellent verbal and written communication skills to effectively interact with patients, customers, employees, and senior leaders
• Strong analytical skills with attention to detail in patient registration functions
• Ability to manage time, deadlines, multiple requests, and priorities while maintaining productivity
• Demonstrated ability to exercise sound judgment with minimal supervision
• Knowledge of policies and procedures regarding data security and confidentiality
• Ability to follow verbal and written instructions and maintain professionalism in all interactions
• Proficiency in computer software and office equipment (copier, fax machine, 10‑key calculator, printer)
• Excellent verbal and written communication skills to effectively interact with patients, customers, employees, and senior leaders
• Strong analytical skills with attention to detail in patient registration functions
• Ability to manage time, deadlines, multiple requests, and priorities while maintaining productivity
• Demonstrated ability to exercise sound judgment with minimal supervision
• Knowledge of policies and procedures regarding data security and confidentiality
• Ability to follow verbal and written instructions and maintain professionalism in all interactions

Nice To Haves

• One year of hospital experience in registration, patient accounts, or physician office practice preferred
• One year of customer service and leadership experience preferred
• One year of hospital experience in registration, patient accounts, or physician office practice preferred
• One year of customer service and leadership experience preferred

Responsibilities

• Provide oversight of daily registration workflows, ensuring accuracy, efficiency, and compliance with departmental standards
• Serve as a resource for complex registration or insurance issues, referring critical concerns to the supervisor as needed
• Mentor and support Patient Access Registrars, offering guidance and input into performance evaluations
• Prepare routine reports and contribute to departmental metrics, identifying trends and recommending improvements
• Perform patient registration duties including collection of demographic and insurance information, verification of orders, and preparation of documentation
• Ensure compliance with policies and procedures regarding data security and confidentiality
• Collaborate with supervisors and senior leaders to streamline processes and enhance patient access services
• Support continuous improvement initiatives, recommending workflow adjustments and technology enhancements to improve efficiency and reduce denials
• Provide oversight of daily registration workflows, ensuring accuracy, efficiency, and compliance with departmental standards
• Serve as a resource for complex registration or insurance issues, referring critical concerns to the supervisor as needed
• Mentor and support Patient Access Registrars, offering guidance and input into performance evaluations
• Prepare routine reports and contribute to departmental metrics, identifying trends and recommending improvements
• Perform patient registration duties including collection of demographic and insurance information, verification of orders, and preparation of documentation
• Ensure compliance with policies and procedures regarding data security and confidentiality
• Collaborate with supervisors and senior leaders to streamline processes and enhance patient access services
• Support continuous improvement initiatives, recommending workflow adjustments and technology enhancements to improve efficiency and reduce denials

Benefits

• Health, Dental, and Vision Insurance Coverage begins on the first of the month following your hire date
• Life Insurance & Disability Coverage Includes company-paid life insurance , as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO) A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement Support for your continued learning and career growth
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay Team members working evening, night, or weekend shifts may be eligible for additional pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees