LCS Specialist Bilingual 1

kronesinc

About The Position

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 20,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer.We are looking for a dynamic and energetic bilingual (spanish) individual to join our Life Cycle Services Spare Parts Team here at KRONES. This position is responsible for aftersales customer support, delivering personalized Spare parts related support for Krones customer base; identify, research, support and resolve customer spare parts issues; escalate issues to appropriate personnel when necessary; provide spare parts support for the entire Krones product line, including OEM equipment; work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors; navigation within SAP and Microsoft office programs. The target is to ensure excellent service standards and maintain high customer satisfaction.

Requirements

excellent customer service skills by always putting the customer first
ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed
excellent written and verbal communication skills, in English and Spanish
must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges
strong attention to detail and deadline orientated
strong teamwork and interpersonal skills
must be accustomed to working on various issues simultaneously and ensuring the integrity of each project
understanding of BOMs and technical drawings
must possess project coordination abilities
proficiency in Microsoft programs (primarily excel and PowerPoint)
Associate's or Bachelor's degree in related field

Responsibilities

aftersales customer support
delivering personalized Spare parts related support for Krones customer base
identify, research, support and resolve customer spare parts issues
escalate issues to appropriate personnel when necessary
provide spare parts support for the entire Krones product line, including OEM equipment
work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors
navigation within SAP and Microsoft office programs
ensure excellent service standards and maintain high customer satisfaction