LCS Project Manager (Central USA) 1

kronesinc

25d•$80,000 - $110,000

About The Position

Krones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide strive for innovation and detail and ensure that each customer receives the best quality in product and service. We are currently looking for candidates who want to make a difference and who wish to be part of our dynamic organization in the US. Krones Inc. is an equal opportunity employer. LCS Project Manager - Aseptic Systems Application of Safety Standards (Krones Inc & Customer). Direct interface (single point of contact) to the customer for aftermarket inquiries, projects, and or tasks related. Close relationship with LCS Sales & Customer to lead project-related technical clarification with the application of quality gates to increase Customer satisfaction High in-person engagement (personal owner) is expected. Also other customers may be considered based on workload volume. DC02 – Responsible for aftermarket processing of complex customer projects with close interaction to standard stakeholders (Sales, Order Management, Engineering, & Customer) Clarification of complex incoming customer inquiries, if necessary, consultation of others & onsite clarification Coordination of the best commercial, economical & technical solution with regards to customer requirements. Close communication to technical departments, line specialists, subject matter experts, etc. Consideration of customer timeline, budget, technical specifics of the equipment and or line. Final quotation preparation and estimated field execution schedule discussion with the customer. Coordination of on-time order processing from order intake, order clarification, engineering, manufacturing, shipping, invoicing, to onsite install, commissioning, hand over & acceptance. Technical & process coordination should the job scope utilize different Krones supply centers, and or 3rd party suppliers / OEMs. Documented project handover and or acceptance (performance test completed & signed) Handling of project-related reclamations, claims and securing of the final payment Budget & schedule (owner) for processing of the orders First contact for the customer for all project-related tasks & issues DC03 – Primary owner of Service Level Agreements and all Maintenance related activities Lead customer communications Prep service labor quotes & tech requests Onsite for PM closeout (as needed) Responsible for SAT planning, OH issue DML, OH results, and Customer Satisfaction DC04 - Responsible for planned & unplanned service events Customer interactions (calls, emails, open points etc.) Down machines as they happen (attend the daily group call if needed, lead customer needs with personal ownership) Call group meetings as needed to help drive outcome Expectation is to provide clear communication & direction to field service personnel for all Krones Regional Service-related items and/or issues. Ensuring that field service personnel are responsive to customer needs while confirming field service personnel are projecting an image of quality and respect to the customer. You will communicate directly with Customers on all matters related to Krones Regional Service, including project scheduling, kick-off meetings, closeout meetings, machine or parts related problems, warranty questions/concerns, invoicing/money collection as well as resource scheduling conflicts. Communicate directly with Customers on machine problems, service issues, invoicing/money collection, and ensure Customer Satisfaction. Assign a high priority to ‘machine down’ events, and high profile requests from Customers. Perform any other duties as assigned.

Requirements

Requires an Associate’s Degree or equivalent experience normally gained through 10-15 years of related work history with progressively more responsible and complex assignments.
Must have strong technical knowledge of bottling & packaging lines, excellent written and verbal communication skills in addition to project management skills.
Goal orientated, self-starter, team player, with a positive outlook.

Responsibilities

Application of Safety Standards (Krones Inc & Customer).
Direct interface (single point of contact) to the customer for aftermarket inquiries, projects, and or tasks related.
Close relationship with LCS Sales & Customer to lead project-related technical clarification with the application of quality gates to increase Customer satisfaction
High in-person engagement (personal owner) is expected.
Responsible for aftermarket processing of complex customer projects with close interaction to standard stakeholders (Sales, Order Management, Engineering, & Customer)
Clarification of complex incoming customer inquiries, if necessary, consultation of others & onsite clarification
Coordination of the best commercial, economical & technical solution with regards to customer requirements. Close communication to technical departments, line specialists, subject matter experts, etc. Consideration of customer timeline, budget, technical specifics of the equipment and or line.
Final quotation preparation and estimated field execution schedule discussion with the customer.
Coordination of on-time order processing from order intake, order clarification, engineering, manufacturing, shipping, invoicing, to onsite install, commissioning, hand over & acceptance.
Technical & process coordination should the job scope utilize different Krones supply centers, and or 3rd party suppliers / OEMs.
Documented project handover and or acceptance (performance test completed & signed)
Handling of project-related reclamations, claims and securing of the final payment
Budget & schedule (owner) for processing of the orders
First contact for the customer for all project-related tasks & issues
Primary owner of Service Level Agreements and all Maintenance related activities
Lead customer communications
Prep service labor quotes & tech requests
Onsite for PM closeout (as needed)
Responsible for SAT planning, OH issue DML, OH results, and Customer Satisfaction
Responsible for planned & unplanned service events
Customer interactions (calls, emails, open points etc.)
Down machines as they happen (attend the daily group call if needed, lead customer needs with personal ownership)
Call group meetings as needed to help drive outcome
Provide clear communication & direction to field service personnel for all Krones Regional Service-related items and/or issues.
Ensuring that field service personnel are responsive to customer needs while confirming field service personnel are projecting an image of quality and respect to the customer.
Communicate directly with Customers on all matters related to Krones Regional Service, including project scheduling, kick-off meetings, closeout meetings, machine or parts related problems, warranty questions/concerns, invoicing/money collection as well as resource scheduling conflicts.
Communicate directly with Customers on machine problems, service issues, invoicing/money collection, and ensure Customer Satisfaction.
Assign a high priority to ‘machine down’ events, and high profile requests from Customers.
Perform any other duties as assigned.

Benefits

medical, dental and vision coverage
life insurance
short-term and long-term disability insurance
pre-tax flexible spending account for certain medical and dependent care expenses
an employee assistance program
paid time off
paid holidays
participation in a retirement plan program after meeting eligibility requirements

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