Lawn Care Sales Consultant

Lawn Doctor Southeast Grand Rapids•Alto, MI

12d•Onsite

About The Position

Lawn Doctor is looking for a motivated and goal-oriented Lawn Care Consultant to join our team. As a key player in the sales team, this position will involve generating leads, qualifying prospects, closing sales, and maintaining customer relationships. The ideal candidate will help us achieve our goals, working to expand our sales while ensuring strong customer retention.

Requirements

1 year of experience in sales or customer service, with a proven ability to close deals and meet performance targets.
Strong verbal and written communication skills to interact effectively with customers and team members.
Excellent time management and ability to handle multiple tasks and priorities.
Able to address customer objections and provide clear, actionable solutions.
Comfortable using Microsoft Office tools (Outlook, Excel) and CRM software (training provided).

Nice To Haves

Knowledge of agronomy, landscaping, or the lawn care industry is a plus.

Responsibilities

Answer inbound calls from potential customers, qualify leads, and convert inquiries into sales.
Respond to inbound leads generated from marketing campaigns, website inquiries, and referrals.
Qualify customer needs and close the sale by presenting tailored service options.
Make outbound calls to follow up on estimates, reconnect with cancel-call next year or pitched-not-sold customers , and drive the sales process forward.
Maintain accurate customer records and sales activity in the CRM system.
Build and maintain customer relationships , ensuring satisfaction and addressing concerns promptly.
Identify upsell opportunities based on customer needs and service history to increase customer retention and lifetime value.
Actively support the customer service and technician teams to ensure seamless service delivery and client satisfaction.
Present tailored service packages to customers based on their specific needs and close the sale.
Overcome objections, provide service details, and address customer concerns to finalize the deal.
Identify opportunities to upsell additional services to increase revenue and enhance the customer experience.
Collaborate with the customer service team and technicians to facilitate the customer experience process.
Assist in the sales follow-up process by engaging with customers to ensure high conversion rates.
Work with technicians for evaluations , reporting results, and resolving any sales-related lawn problems.
Ensure proper documentation of sales procedures and service offerings within the team.
Meet and exceed sales goals for monthly/annual sales volume.
Achieve conversion rates that align with company targets.
Manage upselling responsibilities to retain customers and satisfy their lawn care needs.
Ensure daily, weekly, and monthly sales targets are met and contribute to seasonal growth.