Law Firm Operations & Support Associate

PERSUIT•New York, NY

6d•Remote

About The Position

The Delivery team plays a critical role in connecting PERSUIT’s corporate clients with their law firms through the Apperio platform—ensuring seamless onboarding, reliable data delivery, and a strong user experience. The Role We are hiring a Law Firm Operations & Support Associate to join our Delivery team at PERSUIT. In this role, you will help connect law firms, corporate clients, and our technology, ensuring a seamless onboarding experience and reliable data delivery across the platform. You will guide law firms through onboarding, support early adoption of Apperio, and build strong relationships with stakeholders across IT, operations, and legal teams. If you enjoy solving problems, working with data, and collaborating across teams, this role offers a unique opportunity to grow at the intersection of legal operations and technology.

Requirements

1–3 years of experience in a professional environment such as consulting, professional services, operations, customer success, project coordination, or a similar role
Bachelor’s degree required
Comfortable working with data, systems, and technology platforms
Experience using tools like Excel for organizing or analyzing data; familiarity with SQL or other data tools is a plus
Experience working with external stakeholders or clients, with the ability to communicate clearly and professionally
Strong organizational and project management skills, with the ability to manage multiple priorities
Interest in legal operations, legal technology, SaaS, or client delivery environments is a plus
Curiosity and willingness to learn new systems, processes, and tools

Nice To Haves

Client-facing roles in professional services or consulting
Operations or project coordination roles
Customer success or SaaS onboarding
Legal operations, legal technology, or law firm environments

Responsibilities

Lead and manage onboarding for law firms joining the platform. You will initially observe and co-lead onboarding engagements before progressing to independently managing multiple implementations.
Build strong relationships with law firm contacts across IT, operations, and legal leadership to drive engagement and ensure timely participation in onboarding activities.
Configure law firm setups and ensure accurate, timely data delivery through the platform.
Respond to and resolve inbound support tickets across the Apperio and PERSUIT platforms, troubleshooting issues and coordinating with internal teams as needed.
Identify opportunities to improve onboarding processes, documentation, and workflows as the function continues to scale.
Work closely with Delivery, Product, Engineering, and Client Experience teams to resolve issues and continuously improve the onboarding and support experience.