Law Firm Intake Specialist

Law Office of Mark Nicholson • Indianapolis, IN

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About The Position

Our rapidly-growing law practice is seeking a full-time legal intake specialist to join our team! You’ll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!

Requirements

• Experience in customer service or client-facing roles, ensuring every interaction is positive and professional
• Ability to empathize with clients, understanding their needs and concerns to provide the best possible support
• Proven track record of managing schedules and booking appointments accurately and efficiently
• Strong organizational skills to handle paperwork, data entry, and maintain a tidy case management system
• Proficiency in using office software, including spreadsheets, email, and case management tools
• Excellent communication skills, both written and verbal, to convey information clearly and effectively
• Ability to multitask and prioritize tasks in a fast-paced environment, ensuring smooth office operations

Nice To Haves

• Law school or college student preferred

Responsibilities

• Survey prospective clients and empathize with them on the details of their case
• Manage new client onboarding and data entry
• Help our lawyers book and manage their appointments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed