Laundry Manager

Omni Hotels & Resorts

About The Position

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. To ensure proper training and supervision of all Laundry personnel and to deliver prompt, courteous, cost effective service that complies with Omni standards. Reports directly to Director of Housekeeping.

Requirements

Must have previous Laundry Management experience. Preferred experience within hospitality in a similiar resort setting with hotel and villa component.
Prior experience managing service recovery and associate relations matters required.
Candidate must have proven leadership skills and must be able to train, develop, and motivate staff.
Ability to teach employees importance of, and how to interact with internal guests and courteously solve internal requests
Able to set priorities for the laundry team and provide feedback to others that enhances performance.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Solid understanding of housekeeping and laundry supplies and pars preferred.
Ability to multi-task and work well under pressure in a fast paced environment
Ability to train a staff to produce high volumes of work while maintaining quality per Omni standards
Must be proficient with computers.
Ability to frequently bend, squat and reach overhead.
Ability to operate all commercial laundry equipment.
Ability to lift up to 20 pounds intermittently, and occasionally 50 pounds.
Ability to push and pull laundry supply carts and other objects weighing up to 75 lbs.
Stand or walk for an extended period of time or for an entire shift.
Must be able to work a flexible schedule including nights, weekends and holidays

Responsibilities

Checks in before associates come to work.
Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.)
Checks all washing machines and dryers to ensure they are in good working condition.
Sets priorities for the day for Laundry staff.
Assign all Laundry associates to their stations when they check-in.
Keeps count and records of all items processed.
Personally supervises the spotting and washing of all stained linens/terry.
Recommends linen to be converted to rags when necessary.
Fills in a station with connective action if a Laundry associate is absent.
Oversees the delivery of linens to Food & Beverage and guestroom floors.
Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors.
Inspects all linen before it leaves the Laundry.
Responsible for Laundry associate morale, absenteeism and daily production.
Responsible for proper station rotation during the day.
Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements.
Attends weekly forecast and operations meeting.
Responsible for all monthly linen inventories.
Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs. Prepares weekly schedule based on business demand.
Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything securely locked.