Laundry Attendant

Marriott Hotels Resorts•Amelia Island, FL

About The Position

POSITION SUMMARY Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
No License or Certification

Responsibilities

Greet guests upon arrival and assist with unloading items safely
Deliver laundry and clothing to guestrooms
Respond to requests from guests, Front Desk, or At Your Service
Monitor cleanliness and appearance of laundry/dry cleaning
Complete valet tickets properly
Coordinate repairs and pick-up/delivery
Follow company policies and procedures
Maintain a clean and professional appearance
Maintain confidentiality
Protect company assets
Communicate clearly and professionally
Prepare and review written documents accurately
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team goals
Listen and respond to employee concerns
Comply with quality assurance standards
Perform physical tasks such as reaching, bending, lifting up to 10 pounds, standing, sitting, and walking
Perform other job duties as requested