Laundry Attendant

MCR Hotels • Peabody, MA

1d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for guests. This role emphasizes creating happy guests, maintaining spotless cleanliness, ensuring product consistency and quality, and fostering teamwork. Key aspects include greeting guests happily, using their names, contributing to guest satisfaction, and handling challenging situations with hospitality and urgency. Team members are expected to have strong knowledge of hotel features and amenities, support events, understand relevant technology, and answer calls with friendly service. Maintaining sparkling clean and well-organized workspaces, both front and back of the house, is a team effort, with everyone pitching in as needed. Operational checklists must be completed accurately, shift handover reports must be timely, and team members must adhere to a flawless uniform and grooming standard. Effective, honest, and professional communication, a "can-do" attitude, and a commitment to collaboration are essential for creating a welcoming environment for guests and a positive workplace.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• All Team Members work together to contribute to great guest satisfaction scores.
• Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Strong knowledge of all features of the hotel facility and amenities.
• Awareness and support for all groups and events at the hotel.
• Understanding of relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• All areas, both front and back of the house, should be kept clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Always greet every guest happily with a smile, by name if possible, while cleaning.
• All operational checklists are completed accurately and at the designated times, every shift.
• Handover reports must be accurate and on time, for effective shift-to-shift communication.
• All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Communication between Team Members should be clear, honest, and professional.
• Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
• Performs all stages of linen processing, including collecting, transporting, sorting, weighing, loading, and unloading of washers, dryers, and laundry chutes, folding, storing and delivering.
• Wash and dry all dirty linens, towels, rags, etc., as directed by management.
• Remove and sort dirty linens and towels from laundry carts.
• Fold linens/towels and stock linen carts, as required.
• Understand operation of washing machines and dryers.
• Clean dryer filter as directed and noted on checklist and maintain all equipment as trained.
• Sweep and mop laundry floors storing all linens off the floor.
• Keep laundry carts clean and free of debris.
• Stocks all linen closets throughout the hotel, as applicable.
• All back of house areas should be well-organized and clean.
• Replace and replenish cleaning chemicals.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed