Laundry Attendant

Ensemble•Santa Cruz, CA

6d•Onsite

About The Position

The Laundry Attendant is an efficient and detailed-oriented professional who plays a vital role in ensuring all linen, uniforms, and guest laundry meets our exacting quality standards. This role is responsible for the careful processing, cleaning, and finishing of premium textiles using specialized equipment and techniques. This role will work closely with room attendants and other housekeeping staff to maintain seamless linen flow throughout the property. By delivering impeccable service, the Laundry Attendant will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

Requirements

Minimum (1) year experience in luxury hotel/resort housekeeping highly preferred
Endurance to stand, bend, and lift for long periods
Ability to work independently and as part of a team
Excellent communication skills and customer service skills
Knowledge of specialty fabric care (silk, wool, cashmere, etc.)
Ability to work in fast-paced, warm, and humid laundry environments
Capability to lift, push, and pull a moderate amount of weight (Up to 50lbs)
Flexible to work in different shifts, including evenings, weekends, and holidays
Highly organized with the ability to multitask in a fast-paced environment
This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Housekeeping team at La Bahia Hotel.

Responsibilities

Sort, wash, dry, fold, and press all hotel linens, towels, and staff uniforms
Operate industrial washers, dryers, and pressing equipment safely and efficiently
Treat stains using appropriate methods for various fabric types
Inspect all items for damage and report issues to supervisors
Maintain proper chemical levels and machine temperatures
Ensure all linens meet luxury standards for cleanliness, whiteness, and presentation
Handle delicate items (sheer curtains, embroidered linens, etc.) with special care
Verify proper folding and packaging of all laundered items
Maintain consistent quality across high volumes of laundry
Process guest laundry/dry cleaning with meticulous attention to care labels
Ensure prompt return of guest items within specified timeframes
Handle guest garments with discretion and professionalism
Keep laundry area clean, organized, and hazard-free
Perform basic equipment maintenance and report malfunctions
Monitor and maintain proper inventory of cleaning supplies
Report maintenance needs through proper channels
Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
Perform all other duties that may be assigned as needed by your manager
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.