Launch Solutions Architect

Stripe • Chicago, IL

4h

About The Position

As an Implementation Consultant on the Launch team, you'll own the relationships with our customers and be responsible for guiding them to successful Stripe implementations. Working closely with our Accelerate, ProServ, and Alliances and Channels Partners you'll proactively engage users and shepherd them through the integration process.

Requirements

• Corporate internship or 2-5 years of relevant professional experience
• Experience in a customer-facing environment
• Strong analytical, quantitative and operational capabilities
• Comfort in operating in a highly ambiguous and fast paced environment
• Experience collaborating on multiple projects or initiatives simultaneously
• BSc or equivalent degree in a related field (technology, business administration, project management etc,)
• Exceptional communication and presentation skills

Nice To Haves

• Strong technical aptitude
• Project management training or certification
• Payments/ ecommerce experience
• Experience working in a Professional Services organization or in a customer success/support organization
• A familiarity with APIs

Responsibilities

• Monitor the deal-signed-not-live backlog for users
• Closely partner with our SA manager team to ensure signed users have the right level of implementation offering attached, including for services from Professional Services or Partner teams
• Intervene with stuck users to quickly unblock them, or route more complex requirements to other Implementation paths such as Accelerate, Product, Partner, or ProServ
• Unblock and enable users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf.
• On user-led implementations ensure handoff to Paid Support, Data Migrations, and other Stripe teams
• Measuring and reporting on the progress and completion of user implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level