LAUNCH Navigator - Child & Family Case Manager

Amoskeag Health•Manchester, NH

45d

About The Position

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human Connections! Who You Are: Amoskeag Health is seeking a compassionate and organized LAUNCH Navigator (Child & Family Case Manager) who is dedicated to supporting families with children aged 0-8. You are passionate about strengthening and preserving families, providing comprehensive case management, and ensuring care is coordinated across a multi-disciplinary team. You thrive in a community health center environment serving a diverse population and understand the importance of integrating services both on-site and in the community. You are skilled at building relationships, advocating for families, and connecting clients with the resources and support they need to thrive. What You'll Do:

Requirements

Associate's Degree in Social Work, Human Services, or equivalent qualification is required.
Two years' experience in healthcare/social services field required.
Experience with low-income populations and families necessary.
Must demonstrate knowledge of community resources and the ability to network.
Knowledge of Word Processing software and ability to use a variety of patient record platforms.
Ability to work independently and as part of a team. Must possess strong communication skills.
Fluent in English reading, writing, and understanding is required for patient safety.
Verifiable good driving record and reliable transportation.

Nice To Haves

Spanish is preferred but not necessary.
American Heart Association (AHA) BLS Certification preferred - candidates without current certification will be required to complete an Amoskeag Health-provided AHA BLS class upon hire (must be maintained)

Responsibilities

Complete needs assessment intakes with families of children aged 0-8 served by Amoskeag Health
Develop short-term, patient-centered care plans addressing risks and priority needs using a strength-based approach focused on protective factors
Provide ongoing case management, administer relevant screenings, and make external referrals to community agencies as appropriate
Manage an active caseload of patients and families
Act as part of a multi-disciplinary team, maintaining effective and ongoing communication and collaboration
Serve as a liaison and advocate for clients with internal team members and external community service providers
Attend clinical and community partner meetings relevant to the families you support
Provide crisis services as needed within a primary care community health setting
Document all client activities accurately in electronic health records
Help manage and distribute resources and materials to families enrolled in Navigation programming
Attend and co-facilitate Parent Café sessions to support family engagement and strengthen community connections
Engage with the broader community by attending local outreach events to promote programs, raise awareness, and build partnerships
Attend professional development opportunities in early childhood support, parenting, developmental screening, case management, and other relevant areas
Perform administrative duties as assigned to support departmental functioning
Attend agency and committee meetings as needed