Lateral Dispatcher

Invite Only • Centennial, CO

5d

About The Position

Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center that responds to an average of 48,000 calls per year and serves as secondary PSAP dispatching EMS and Fire resources. Dispatchers function at all positions on a rotation: call taking, radio, system status, operations talk groups, and support.

As a First Responder, the Emergency Communications Dispatcher is a specialized position performing multi-channel emergency radio and communications work for the Emergency Communications Center (a secondary Public Safety Answering Point for fire and emergency services). The Dispatcher is responsible for receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points. Work involves evaluating incoming calls to determine appropriate level of Fire/EMS assistance required, dispatching units, and transmitting information and messages upon request according to established procedures. This position monitors public safety units in the field, retrieves and enters computer data, operates TDD/TTY and other related communications equipment.

Requirements

• Must be at least 18 years of age with a high school diploma or GED.
• Post-high school education at a technical or college level is preferred.
• Three (3) years of Public Safety dispatching or 911 call center experience is required.
• Requires current certifications in the following: CPR, EMD – nonspecific, ICS/NIMS 100, 200, 700, 800, APCO Telecommunicator 1
• Required to obtain and maintain the following certifications within one (1) year of employment: Priority Emergency Medical Dispatch (EMD), Priority Emergency Fire Dispatch (EFD), APCO Fire Service Communications, ICS 300, and Blue Card Incident Command.

Responsibilities

• Receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points.
• Evaluating incoming calls to determine appropriate level of Fire/EMS assistance required, dispatching units, and transmitting information and messages upon request according to established procedures.
• Monitoring public safety units in the field
• Retrieving and entering computer data
• Operating TDD/TTY and other related communications equipment.

Benefits

• Robust benefits package with medical, dental, and vision
• PTO plans
• Tuition Reimbursement
• Employee Assistance Program and more!
• Holiday pay for holidays worked
• Advancement Opportunities: Growth: Lead Dispatcher, Dispatch Supervisor Specialties: Incident Dispatch Team (IDT), Certified Training Officer (CTO), Public Education Team
• Candidates annual pay grade progression is based on performance and meeting the requirements of the next tier
• Retiree Health Savings
• Death & Disability and employer paid pension contributions as well as a positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees