Lateral Dispatcher

South Metro Fire Rescue • Centennial, CO

6d • $68,275 - $89,351

About The Position

Our Emergency Communications Center is an IAES & ACE Accredited Dispatch Center
that responds to an average of 48,000 calls per year and serves as secondary
PSAP dispatching EMS and Fire resources. Dispatchers function at all positions
on a rotation: call taking, radio, system status, operations talk groups, and
support.

As a First Responder, the Emergency Communications Dispatcher is a specialized
position performing multi-channel emergency radio and communications work for
the Emergency Communications Center (a secondary Public Safety Answering Point
for fire and emergency services). The Dispatcher is responsible for receiving
and prioritizing emergency and non- emergency telephone calls from the public
and primary Public Safety Answering Points. Work involves evaluating incoming
calls to determine appropriate level of Fire/EMS assistance required,
dispatching units, and transmitting information and messages upon request
according to established procedures. This position monitors public safety units
in the field, retrieves and enters computer data, operates TDD/TTY and other
related communications equipment.

Requirements

• Must be at least 18 years of age with a high school diploma or GED. Post-high school education at a technical or college level is preferred.
• Three (3) years of Public Safety dispatching or 911 call center experience is required.
• Requires current certifications in the following: CPR EMD – nonspecific ICS/NIMS 100, 200, 700, 800 APCO Telecommunicator 1
• Required to obtain and maintain the following certifications within one (1) year of employment: Priority Emergency Medical Dispatch (EMD), Priority Emergency Fire Dispatch (EFD), APCO Fire Service Communications, ICS 300, and Blue Card Incident Command.

Responsibilities

• receiving and prioritizing emergency and non- emergency telephone calls from the public and primary Public Safety Answering Points
• evaluating incoming calls to determine appropriate level of Fire/EMS assistance required
• dispatching units
• transmitting information and messages upon request according to established procedures
• monitoring public safety units in the field
• retrieving and entering computer data
• operating TDD/TTY and other related communications equipment

Benefits

• Robust benefits package with medical, dental, and vision
• PTO plans
• Tuition Reimbursement
• Employee Assistance Program and more!
• Modified Kelly Schedule/Berkley Schedule: On-Off-On-Off-On-Off for 4 days Currently, we offer 24 or 12-hour shifts Holiday pay for holidays worked
• Growth: Lead Dispatcher, Dispatch Supervisor
• Specialties: Incident Dispatch Team (IDT), Certified Training Officer (CTO), Public Education Team
• Candidates annual pay grade progression is based on performance and meeting the requirements of the next tier

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees