Late Fees Specialist

Conservice • Logan, UT

2d • $15

About The Position

Our Late Fees Specialist review bills that were processed with a late fee amount
showing on them to determine a root cause. We work extensively with teams and
processes across multiple departments to determine if any delays or mistakes
were made and to determine if the late fee was due to the Client, Conservice, or
the Provider. We value taking initiative here at Conservice, so you’ll need a
commitment to get to the bottom of issues. If you’re looking for a challenge and
way to increase your knowledge of Conservice processes, then this is the job for
you!

Nice To Haves

• An advanced attention to detail.
• Ability to act with composure, patience, and persistence during stressful situations.
• Ability to recognize, report, and explain mistakes in a respectful manner.
• Feel comfortable preparing reports and helping review other’s work.

Responsibilities

• Investigating utility late fee causes with utility providers and Conservice team members.
• Communicating with team members and leadership to resolve issues at the root cause.
• Documenting detailed research notes about late fee causes in company database
• Working with utility providers to late fee amounts waived. 
• Preparing monthly late fee reports for clients and internal leadership to review.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED