Large Tier/Mid-Market Onboarding Manager
About The Position
Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations. With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value. Requirements: 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts
Requirements
- 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts
- Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients
- Strong communication and facilitation skills, with experience leading both in-person and virtual training sessions for end users and leadership teams
- Ability to travel 70-80% of the time to client locations across the U.S.
- Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike
- Excellent presentation and change management skills, with the ability to influence adoption across diverse teams
- Skilled in managing timelines, dependencies, and multiple concurrent onboarding projects
- Ability to identify and implement process efficiencies that enhance the client experience at scale.
- Self-starter with the ability to work autonomously and proactively solve problems in dynamic environments
- Works closely with Product, Sales, and Customer Success teams to ensure a seamless transition from sale to adoption.
- Proficiency with CRM/project management tools (HubSpot or similar)
Nice To Haves
- Experience in the restoration or construction industry is a strong plus
Benefits
- Competitive Salary
- Generous PTO.
- Medical, dental, and vision insurance coverage.
- Regular team events and off-sites.
- Equipment budget - everything you need to do your best work
- Continuing education, mentoring, and career development opportunities
- 401K Plan + Matching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
