Client Manager - US Large Market

American Express

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The GCS U.S. Large Enterprises Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. This Manager, Large Enterprises Client Group is responsible for deepening strategic account relationships and growing the corporate payments spend in a portfolio.

Requirements

Seeking a minimum of 5 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following:
Must possess a sense of urgency to drive results.
Experience with managing complex and challenging clients.
Ability to foster and build new executive relationships and develop a strong web of influence within the defined client portfolio.
Demonstrate a deep resilience to drive results and win.
Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process.
Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth.
Proven relationship management skills demonstrating a comfort level and effectiveness in seeking out and establishing relationships at C-levels and within cross-functional areas within Fortune 500 companies
Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners.
Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance.
Ability to effectively present products, technical solutions, and financials to clients in a strategic manner.
Must be able to work in a virtual environment
Ability to effectively influence and manage change and display solid leadership skills.
Sells with integrity, in alignment with compliance and internal partner business requirements.

Responsibilities

Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition.
Engage, develop and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives.
Maintaining detailed understanding of the customers’ business, their organizational goals and objectives.
Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities.
Interface with various divisions of American Express to develop and implement customized and strategic account plans.
Achieve portfolio growth and retention targets.
Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders.
Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions.
Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth.
Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
Identify and develop relationships with decision-makers within client organizations to influence program management and growth.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities