Large Format Printer -Field Service Engineer

HP•All Cities, CO

2d•$29 - $36

About The Position

About the opportunity: The Large Format Printer Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers.

Requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Knowledge and experience with printer's repair support
Exceptional organizational or project management skills
Exceptional communications skills
Problem-solving skills
The ability to build and maintain ongoing relationships with customers, peers, and support partners
The ability to perform under pressure where customers rely on you to solve their technical problems
Knowledge of Color Management
Knowledge of inkjet printing technology
Strong mechanical skills
Strong pneumatic skills
Strong electrical and electronic skills
Strong computer/network skills
Ability to work autonomously.
Valid driver’s license in good standing
Ability to lift, bend and stoop throughout the day as necessary to repair printers.

Responsibilities

Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment.
Determine site and equipment requirements.
Understand customer goals and identify the consequences of various solutions.
Work according to the project plan, installation plan, and escalation plan.
Configure system hardware, software, and network components.
Assemble and integrate system/product and verifies system/product operation.
Use proactive monitoring procedures to identify problem-prevention opportunities.
Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures.