Field Service Engineer- Large Format Printers

HP

14d • $29 - $34 • Onsite

About The Position

Join HP’s Global Customer Support Organization as a Field Service Technician specializing in Large Format Printers. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the Miami, FL Metro Area, traveling to customer sites to ensure their printing solutions run flawlessly. This is more than a technical role—it’s about building trust, solving problems, and keeping businesses moving.

Requirements

• Technical Expertise: Strong mechanical, electrical, and electronic troubleshooting skills
• Knowledge of inkjet printing technology and color management
• Solid computer/networking skills
• Experience: 6–8 years in field service, technical support, or printer repair (HP experience preferred)
• Soft Skills: Excellent communication and problem-solving abilities
• Ability to work independently and under pressure
• Other Requirements: Valid driver’s license and reliable transportation
• Ability to lift, bend, and stoop throughout the day
• Specialized Skills: Pneumatic systems knowledge
• Color calibration and management expertise
• Ability to integrate hardware/software solutions
• Location: Candidate must reside in the Miami, FL Metro Area. This is a field-based role with travel to customer sites.

Nice To Haves

• Experience: 6–8 years in field service, technical support, or printer repair (HP experience preferred)

Responsibilities

• Install & Configure: Set up large-format printers, including hardware, software, and network components.
• Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training: Educate customers on proper usage, color management, and best practices.
• Project Execution: Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off
• Additional flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees