Large Animal Hospital Client Liaison I or II- (CARE)
About The Position
The UF Large Animal Hospital is recruiting for Client Service Liaison to join our Client Services team. The Large Animal Hospital treats horses and other large farm animal species. This position is responsible for communicating with clients both on the phone and during their visits. This person is responsible for coordinating the daily activity of animals admitted to and discharged from the Large Animal Hospital. The Client Liaison admits patients, enters charges, reviews bills, answers phone calls, loads and unloads horses and other large animals, cleans and maintains holding areas and equipment and sanitizes hospital facilities. Individuals should genuinely care about people and animals, be outgoing, enthusiastic and a team player The individual in this position must possess excellent communication skills and be proactive in determining the needs of the hospital, and able to prioritize well. The incumbent should endeavor to learn new things, quickly adapt to a changing environment and express a positive attitude in their daily work. The individual must be able to communicate effectively (verbal and written), demonstrate critical thinking and professionalism. This position is an integral part of the team. It requires a composed, sincere individual capable of handling a wide variety of situations. They should be highly motivated and well-organized, must possess good interpersonal, communication and public relations skills. They should have confidence in handling customer interactions and project a professional image. The UF Large Animal Hospital is located on the Veterinary College campus at the University of Florida in Gainesville, FL. As an academic teaching hospital, we are fortunate to have exceptional facilities for providing patient care and access to the latest innovations in veterinary healthcare including Sports Medicine and Rehab, advanced imaging, 3D assisted surgical procedures, Neonatal Intensive Care, and Integrative Medicine, just to name a few. Why work for UF? We know you care about your own animals as much as we do our patients, so we offer discounts on treatments, procedures, and even food for all our employees’ small animal pets. We encourage you to join our team and grow with us to make a difference. Competitive salary Health benefits including dental, vision, and life insurance plans Employee Assistance Program helping with emotional support, work life solutions, legal guidance and financial resources for UF employees and their families Retirement opportunities Paid time off and administrative leave Paid CE opportunities and mentorship programs Relocation assistance Licensing fees paid Career-long mentorship Employee recognition programs Uniform allowance Opportunities to help shape the future of veterinary medicine This is a full-time, benefited position and is considered essential personnel. A post-offer education verification, background check, and health assessment are required.
Requirements
- High School Diploma (or equivalent) and two (2) years of work experience loading, unloading, restraining, handling horses or 1 year of work experience loading, unloading, restraining, and handling in a veterinary academic teaching hospital.
- genuinely care about people and animals
- be outgoing
- be enthusiastic
- be a team player
- possess excellent communication skills
- be proactive in determining the needs of the hospital
- able to prioritize well
- endeavor to learn new things
- quickly adapt to a changing environment
- express a positive attitude in their daily work
- able to communicate effectively (verbal and written)
- demonstrate critical thinking and professionalism
- be composed
- be sincere
- capable of handling a wide variety of situations
- be highly motivated
- be well-organized
- possess good interpersonal, communication and public relations skills
- have confidence in handling customer interactions
- project a professional image
- Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.
Nice To Haves
- Minimum qualifications as listed above, experience within the past 2 years.
- More than two years relevant work experience handling and restraining horses at an advanced level.
- Previous experience working in a Client Service position in a relevant field.
Responsibilities
- communicating with clients both on the phone and during their visits
- coordinating the daily activity of animals admitted to and discharged from the Large Animal Hospital
- admits patients
- enters charges
- reviews bills
- answers phone calls
- loads and unloads horses and other large animals
- cleans and maintains holding areas and equipment
- sanitizes hospital facilities
Benefits
- Competitive salary
- Health benefits including dental, vision, and life insurance plans
- Employee Assistance Program helping with emotional support, work life solutions, legal guidance and financial resources for UF employees and their families
- Retirement opportunities
- Paid time off and administrative leave
- Paid CE opportunities and mentorship programs
- Relocation assistance
- Licensing fees paid
- Career-long mentorship
- Employee recognition programs
- Uniform allowance
- Opportunities to help shape the future of veterinary medicine
- discounts on treatments, procedures, and even food for all our employees’ small animal pets
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
