Language Services Dispatcher

Intermountain Health•Murray, UT

23h•$18 - $25•Onsite

About The Position

Manages requests for language interpretation or translation services from various facilities and clinics across all Intermountain Health regions, via telephone or electronically, and coordinates services accordingly. Posting Specifics Pay Range: $18.39 - $24.99/hour (depending on experience) Benefits Eligible: Yes (Medical, Dental, Vision, 401(k), and many more benefits) Shift Details: Full-time, 40 hours/week. Monday - Friday. Hours will be determined Location: Language Services, Valley Center Tower (Murray, UT) Essential Functions Responsible for dispatching, prioritizing, and coordinating services for interpretation or translation requests from various hospitals or clinics, and the management and maintenance of said requests active or completed. May make and receive phone calls using a PC-based telephony software. Uses scripted material and non-scripted guidelines to make an informed assessment of services needed. Coordinates resource allocation, based on the type of service requested, and level of urgency, between staff and third-party supplier interpreters or translators. Monitors numerous worklists, inboxes and queues to ensure timely response, and dispatches personnel accordingly using multiple mediums of communication (e.g., messaging, vocera, scheduling platform, telephone, etc.). Acts as a liaison between external interpreting agencies and key personnel. Manages time productively, displaying a proactive approach to the job. Responds to requests in a timely manner and provides staff with an estimated time of arrival for interpretation assignments. Refers staff to phone or video interpretation per guidelines. Uses computer, software, and internet tools for research, data entry and other communication purposes within the work environment. Maintains accurate and complete records of all service requests. Ensures data across multiple platforms or sources is consistent and accurate. Stays current on role/responsibilities, updates, etc. which may include reviewing monthly newsletters, huddle boards, recorded huddles or meetings, work queues and worklists, emails, etc. to ensure the highest standard of performance is achieved. Performs supplier invoice audits and follows up with supplies to resolve discrepancies in billing. Keeps clear records and produces periodic reports.

Requirements

Demonstrate experience in customer service, call center environment or working in a clerical position.
Demonstrated ability to work effectively in a fast paced, high-pressure environment.
Demonstrated ability to prioritize and multi-task.
Demonstrated interpersonal verbal and written communication skills to function as part of a team and the flexibility and good judgement to work independently.

Nice To Haves

Experience working in a healthcare setting.
Knowledge of EPIC.

Responsibilities

Responsible for dispatching, prioritizing, and coordinating services for interpretation or translation requests from various hospitals or clinics, and the management and maintenance of said requests active or completed.
May make and receive phone calls using a PC-based telephony software.
Uses scripted material and non-scripted guidelines to make an informed assessment of services needed.
Coordinates resource allocation, based on the type of service requested, and level of urgency, between staff and third-party supplier interpreters or translators.
Monitors numerous worklists, inboxes and queues to ensure timely response, and dispatches personnel accordingly using multiple mediums of communication (e.g., messaging, vocera, scheduling platform, telephone, etc.).
Acts as a liaison between external interpreting agencies and key personnel.
Manages time productively, displaying a proactive approach to the job.
Responds to requests in a timely manner and provides staff with an estimated time of arrival for interpretation assignments.
Refers staff to phone or video interpretation per guidelines.
Uses computer, software, and internet tools for research, data entry and other communication purposes within the work environment.
Maintains accurate and complete records of all service requests.
Ensures data across multiple platforms or sources is consistent and accurate.
Stays current on role/responsibilities, updates, etc. which may include reviewing monthly newsletters, huddle boards, recorded huddles or meetings, work queues and worklists, emails, etc. to ensure the highest standard of performance is achieved.
Performs supplier invoice audits and follows up with supplies to resolve discrepancies in billing.
Keeps clear records and produces periodic reports.