Landside Properties Manager

GSP Airport District Career•Greer, SC

About The Position

The Landside Properties Manager develops, executes, and administers management agreements, leases and permits for parking, ground transportation, rental cars, transportation network companies (TNCs), and special projects as related to landside properties including construction and maintenance oversight of associated facilities. The position oversees the financial planning, parking analytics, and reporting within the parking and ground transportation operations. This includes managing budgets, forecasting, variance analysis, and ensuring revenue optimization strategies are in place while ensuring compliance with airport rules and regulations, policies and procedures and applicable laws.

Requirements

Bachelor's degree in one of the following: airport management, business administration, public administration, real estate, or a related field or equivalent work experience.
At least seven (7) years of experience in the practice of aviation operations, airport parking functions, airport contract management, airport lease administration, or airport business management/asset management and/or;
Five (5) years of experience in planning, developing, and implementing a successful parking and ground transportation program as well as negotiating and administering revenue generating contracts.
Strong understanding of budgeting activities to include budget development, budget administration, and adherence.
Strong and demonstrated knowledge of parking operations.
Ability to role model, champion and support the District’s policies, procedures, rules, and regulations.
Proficient in using the latest versions of Microsoft Word, Excel, Outlook, PowerPoint, Power BI, Publisher, and web searches.
Strong verbal and written communication skills; capability for analytical thinking, and dynamic presentation skills.
Detail oriented and able to handle multiple projects simultaneously. Strategic and tactical thinker.
Skilled in utilizing social media to accomplish business goals.
Maintain flexibility to adapt priorities based on changing business needs.
A high comfort level working in a fast-paced environment and have the capacity to drive forward key business initiatives while managing the daily workload.
Valid Driver’s License.
Must be able to complete and pass a background investigation, drug screening, and physical examination as per Federal, State, and GSP Airport District requirements.

Responsibilities

Oversee parking asset management through a Parking Management Agreement, developing and executing strategies for revenue generation, and ensuring customer experience standards are met throughout the passenger’s journey.
Manage Ground Transportation Program that includes operations from TNC’s and ground transportation permit holders (taxis, limos, baggage delivery services, hotel shuttles, B2C operators, and busing companies).
Demonstrate analytical, customer service, and strategic mindset enhanced with strong interpersonal and communication skills to enhance service delivery and operational efficiency.
Manage complex projects, and the ability to communicate effectively with senior leadership and multiple stakeholders.
Administer the rental car contracts as well as maintain the efficiency of the consolidated rental car facility.
Develop the business case for special projects for evaluation by the VP of Commercial Business, Chief Commercial Officer and execute the project in accordance with approved guidelines.
Stays apprised of current trends to develop strategies and opportunities and determines the best and most appropriate use of Airport property and spaces to maximize revenues and ensure customer satisfaction.
Prepares and presents reports on revenue performance and analyzes and trends.
Manages and collaborates with a team of internal and external stakeholders to maintain optimum customer service and contract compliance regarding use of Airport property.
Maintains the day-to-day relationship between the District and the designated tenants, resolving issues with management, tenant, and customer complaints to ensure excellent operations, and sustainable growth.
Plan events as necessary to include daily/weekly/monthly/quarterly meetings, training seminars, promotional, marketing, and special events working with Communications and other District departments as necessary.
Creates and develops annual budgets for operating and capital expenses, lease analysis and revenue generation and the subsequent monthly reporting.
Coordinates with Procurement, Design & Construction, consultants, appraisers, surveyors and engineers engages to perform work on airport property.
Coordinates property inspections and lease reviews to verify compliance with related agreements.
Coordinates lease documentation to include oversight of Quality Assurance and Control and improvements with tenants to ensure compliance with agreements, minimum standards, rules and regulations.
Assists the Communications department in the development of marketing promotions and responding to customer inquiries.
Other duties as assigned.