Landside Attendant I

Norfolk Airport Authority•Norfolk, VA

2d•$41,393•Onsite

About The Position

This position is responsible for providing exceptional customer service to airport customers through multiple potential points of interaction. Patrol the parking facilities and curbsides for potential issues and report any findings to the Shift Supervisor or other appropriate personnel.

Requirements

Ability to communicate effectively with patrons is critical to this position. Employees must maintain a positive attitude and provide outstanding assistance to patrons.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change with money.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization.
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems and work well under pressure.
Knowledge of correct procedures in all landside operations.
Ability to clock in/out on time on a regular basis.
High school graduate or equivalent
Minimum of three years of direct customer service experience required.
Possess a valid driver’s license and must meet NAA driving record requirements.
Ability to obtain and maintain eligibility to hold a Security Identification Display Area (SIDA) badge as may be required by assigned job duties and responsibilities.

Nice To Haves

Experience working in an airport environment preferred.

Responsibilities

Provide excellent customer service and assist patrons promptly and courteously.
Monitor, staff and perform regular patrols in all parking facilities including surface lots and garages, and all curbsides including departures, arrivals and ground transportation operations areas as assigned, and directed. Report any issues to the Shift Supervisor or other appropriate personnel as directed.
Provide patrons with accurate information regarding parking rates, availability, ground transportation operations, airport information, and directions across multiple communication avenues.
Assist patrons with locating their vehicles in a prompt and courteous manner.
Assist patrons with ground transportation needs and options in a prompt and courteous manner.
Assist patrons requiring a jump start in a prompt and courteous manner.
Responsible for the timely and accurate completion of the nightly license plate inventory.
Responsible for performing space counts in a timely and efficient manner as and where directed.
Responsible for various tasks on the curbsides including staffing the taxi stand and ensuring that all ground transportation operations are running efficiently at all times.
Responsible for ensuring that vehicles on the curbsides are not left unattended and are stopped only when actively loading / unloading.
Performs various tasks in the Parking Operations Center as assigned and directed to include but not be limited to assisting patrons via intercoms, telephone and in the lanes as needed.
Ensures that all parking transactions in assigned exit facilities are processed in a timely and accurate manner and in accordance with all Authority and departmental policies and procedures.
Maintains an accurate record of all revenue collected and responsibly handles cash.
Adheres to all Authority and departmental policies, procedures, and guidelines.
Ensures that all workspaces, parking facilities, curbsides, booths and departmental vehicles are kept clean and are always organized.
Performs all other duties as assigned and directed.