Landscape Regional Operations Coordinator

Winter Services•Milwaukee, WI

2d•Remote

About The Position

The Regional Operations Coordinator is responsible for planning, organizing, directing, and coordinating all aspects of the summer season for Winter Services Regional Division. This will include prospecting and negotiation with existing and new partners, pre and post season preparation, auditing, billing, and paperwork management for the Regional Team. The Regional Operations Coordinator will also help assist both the Regional Sales Manager and Regional Operations Managers.

Requirements

Interpersonal skills to work with a wide variety of people each day, build relationships and network
Confidence and strong self-assuredness to succeed in cold-calling new partners
Communication skills, especially persuasion, to clearly convey the benefits of becoming a partner of ours
Excellent organizational skills, ability to adapt to a changing environment and handle multiple priorities
Bachelor’s degree, or equivalent combination of education and management/sales experience
Proficient in Microsoft Office (i.e. Word, Excel, Outlook)
Discretion and trustworthiness due to access and assistance with confidential information
Physical endurance, as a Regional Operations Coordinator may need to be up for long hours, spend a lot of time on the phone at all hours of the day/night to ensure we are meeting the customer’s expectations
Occasional lifting of objects weighting up to 50 pounds
Sitting for extended periods of time
Occasionally stoop, kneel or crouch
Use hands and arms to reach for, grasp and manipulate objects
Night and weekend availability is a necessity, especially during preseason and peak season
Some travel may be required

Nice To Haves

Experience in the landscaping industry preferred

Responsibilities

Prospect, negotiate and build relationships with current and potential subcontractor partners.
Act as a liaison for Winter Services and the subcontractor partner to prepare agreements, site assignments and equipment rates for new/existing subcontractors.
Ensures that all work performed conforms to specifications and within budgeted guidelines.
Establish and administer operating policy and procedures that will ensure adequate performance and personnel safety.
Effectively and clearly communicate with clients, vendors, staff, subcontractors, and management.
Conduct cold-calls to potential new subcontractors and qualify them for new accounts.
Build and maintain Subcontractor file and ensure receipt of all required forms (i.e. signed agreement, W-9, C.O.I.).
Ensure new subcontractors provide all necessary paperwork to the office PRIOR to performing work on a customer’s site.
Ensure the completion of required paperwork from subcontractor prior to submitting it to the clearing house.
Monthly audit of Subcontractor files to ensure valid C.O.I. based on insurance requirements and C.O.I. expiration.
Support/Monitor IVR/App Systems (setup, billing, training)
IVR/App System - Collect all services performed after each storm and review it for completeness and accuracy.
Reach out to subcontractors that have not submitted correct information due to weather conditions not matching services performed
Handle any subcontractor pay questions and discrepancies
Assist the Clearing House Department in conducting pre-season audits of all Subcontractor and equipment rates.
Conduct Pre/Post Regional District follow ups with customers and subcontractors.
Assist with updating property site maps.
Assist with performing various filing projects.