Land Guide

U S National Whitewater Center•Charlotte, NC

4d•Onsite

About The Position

Land Guides at the Whitewater Center are responsible for assisting and guiding guests through the Whitewater Center’s land-based activities. This includes delivering a high-quality experience while operating zip-lines, rock climbing, ropes courses, jumps and mountain biking. All new land guides will be provided with paid training and need no prior experience. Land guides are part-time, on-site, and report to the Land Sport Operation Manager.

Requirements

The minimum age requirement is 18 years of age.
Must be comfortable working at heights.
Excellent verbal communication skills.
Ability to use sound judgment with safety as a top priority.
Ability to take direction and work without immediate supervision.
Disposition toward continued learning and improvement.
Participation in training and skills development as scheduled.
Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Responsibilities

Serve as the resident expert of the facility and the products/services offered.
Interact with guests in a positive manner at all times.
Maintain a high level of professionalism while interacting with the public and employees.
Provide guests with instruction on equipment and any necessary briefings.
Answer questions and troubleshoot guest needs.
Effectively communicate and enforce regulations and policies.
Respond appropriately to all emergencies.
Perform safety inspections on activities and equipment daily.
Identify safety issues and communicate to management.
Engage the chain-of-command as appropriate for assistance.
Other duties as assigned.