Lana’i Cultural Experience Guide
About The Position
The Four Seasons Resorts Lāna’i is looking for a Lana’i Cultural Experience Guide who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. The Lana’i Cultural Experience Guide is responsible for Cultural Holoholo and UTV Tours, leading guests on engaging and informative tours through scenic and cultural locations on the island. The guide will ensure a safe, enjoyable, and enriching experience for all participants by combining off-road adventure with insights into Hawaiian history, culture, and the natural environment.
Requirements
- Legal work authorization in United States
- Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
- Weekend and Holiday availability required
- Driver's License: A valid driver's license with a clean driving record. Must be at least 21 years old to drive the UTV
- Communication Skills: Strong verbal and public speaking abilities for providing engaging commentary and clear instructions
- Cultural Connection: A strong connection to Lanai and a deep understanding of its traditions and practices
- Safety Awareness: Ability to follow safety protocols and enforce regulations effectively
- Customer Service: Experience in hospitality or tourism-related fields, focusing on guest satisfaction
- Physical Requirements: Ability to operate a UTV for extended periods in varying terrain and weather conditions
- Experience: Previous experience as a tour guide, especially in outdoor recreation or with off-road vehicles
- Knowledge: Expertise in Hawaiian history, culture, and the natural environment
Responsibilities
- Operating Jeeps and UTVs safely
- Providing educational narration about the area's history, culture, and environment
- Enforcing safety regulations
- Providing excellent customer service
- Conducting vehicle inspections
- Assisting with tour coordination
- Responding to emergencies
- Communicating with staff via radio
- Set up and cleaning of the Airstreams including stocking amenities
- Vehicle cleaning, inspections and storage, maintenance of safety gear and equipment
- Safely operate UTVs while guiding guests through designated trails and scenic locations on Lanai
- Provide engaging and educational narratives about Lanai's history, culture, and environment, including mo’olelo (stories), traditions, and the significance of various sites
- Ensure guest safety by conducting pre-trip and post-trip vehicle inspections, instructing guests on proper UTV operation, enforcing safety regulations, and responding to emergencies as needed
- Offer excellent customer service, assist with check-in and gear distribution, answer guest questions, and create a positive and memorable experience
- Facilitate Hawaiian storytelling, participate in cultural training programs, to enhance the cultural immersion for guests
- Collaborate with other guides, support staff, and management to ensure smooth tour operations and guest satisfaction
- Perform minor vehicle troubleshooting and report any mechanical issues to management. Trail maintenance as needed
- Perform daily cleaning of UTVs and airstream as needed, stocking of amenities. Cleaning of equipment such as helmets, goggles and protective wear
Benefits
- 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
