LAN Tech - Central Office (2023-2024)

Franklin Cty•Frankfort, KY

51d

About The Position

Install and configure network hardware and software to support instructional and administrative purposes with data, voice and video networks; respond to user requests for assistance and error correction and provide technical support; install, maintain, update, backup and recovery of servers and server software; maintain inventory for all technology hardware and software; provide daily network administration of all network equipment (switches, routers, hubs, Wi-Fi, servers, printers).

Requirements

Knowledge of: Basic network protocols, devices, security practices and terminology.
Server design and maintenance.
Network printing.
Wireless networking.
Active Directory and other user management systems.
Computerized and electronic equipment including computers, peripherals, and other data communication equipment.
Methods, equipment and tools used in the skilled repair and servicing of computer equipment.
Safety practices and precautions used in working with computer equipment.
Operation of a variety of testing equipment.
Technical aspects of the computer field.
Basic record-keeping techniques.
Interpersonal skills using tact, patience and courtesy.
Health and safety regulations.
Ability to: Perform a variety of skilled and technical duties as related to the installation, repair, alteration and maintenance of network equipment, computers and peripherals.
Perform network management activities including but not limited to: DNS, DHCP, disk space allocation, server backup and restores, wireless networking.
Plan and lay out installation and repair work.
Maintain records related to work performed.
Establish and maintain cooperative and effective working relationships with others.
Analyze situations accurately and adopt an effective course of action.
Lift heavy objects.
Work with the Chief Information Officer.
Provide assistance, information and technical expertise to faculty, administrators, and students regarding safe and proper operation, care and maintenance of computerized equipment.
Maintain records of computer and network repairs, materials used, moving and installation activities and work orders; maintain records of maintenance supplies used.
Any combination equivalent to: One year college-level course work and/or computer science and/or one year technical school work in computers and one year experience troubleshooting, repairing and servicing computers and related equipment.

Responsibilities

Provide daily network administration of all network switches, routers, Wi-Fi controllers, printers, telephones, cabling, etc. throughout the district, interacting with network vendors for solutions when needed.
Perform network software installation, upgrades and enhancements to maintain system stability and reliability.
Administer network printing installation and troubleshooting for print server based and IP based printing.
Administer user accounts via Active Directory and other domain related systems for approximately 7,000 users.
Provide day-to-day administration for servers, including backups and operating system updates (application of service packs, hotfixes, etc.), efficiently minimizing downtime, and design and maintain disaster recovery plans, conducting tests annually.
Assists with content filtering, intrusion prevention, and Kentucky Department of Education firewall issues.
Maintains manual and electronic documents, files and records (e.g. completed and pending work orders, equipment inventory, etc.) for the purpose of documenting activities, conveying information and/or providing an up-to-date reference and audit trail.
Diagnose hardware and software problems (end-user hardware), remotely and on-site.
Coordinates repair work schedules with school and district office personnel for the purpose of minimizing disruption of services and/or inconvenience.
Provide training to school personnel on use of district networks and various capabilities of software used within each school.
Move computers, telephone equipment, switches, routers, controllers, interactive classroom equipment, etc. from one location to another.
Set up and test new computer, telephone equipment, switches, routers, controllers, interactive classroom equipment, etc.
Use diagnostic equipment.
Work closely with district technology team members to provide quality service to all users.
Demonstrate positive interpersonal relations by interacting effectively with and demonstrating respect for the views, rights and contributions of others.
Analyzes potential problems and takes corrective action as approved by the Chief Information Officer.
Performs other duties as assigned by the Chief Information Officer.