Lake Compounce - Seasonal Park Services Senior Supervisor

Herschend • Bristol, CT

2d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Park Services Senior Supervisor is directly responsible for the upkeep of all facilities including the restrooms, buildings, and midways. This position is responsible for leadership scheduling, daily placement, inventory, documentation, and addressing day-to-day issues and concerns. We are currently looking for a: Lake Compounce - Seasonal Park Services Senior Supervisor Roles & Responsibilities: The Park Services Senior Supervisor is directly responsible for the upkeep of all facilities including the restrooms, buildings, and midways. This position is responsible for leadership scheduling, daily placement, inventory, documentation, and addressing day-to-day issues and concerns.

Requirements

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• High School education preferred; equivalent work experience will be considered
• 3+ years of previous Park Service, grounds, or housekeeping work experience desired
• 3+ year of previous supervisory experience
• Must be at least 18 years of age to comply with Connecticut Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must possess a valid driver’s license and a good driving record
• Ability to safely and efficiently operate motorized vehicles and equipment
• Ability to comply with all uniform policies
• Must possess strong attention to detail and desire to keep park clean and presentable
• Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals
• Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
• Ability to remain on feet for majority of the workday
• Ability to remain sedentary for periods of time, while using a computer
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to see details of objects that are more than a few feet away

Nice To Haves

• Spanish or other bilingual language skills are a plus.
• High School education preferred; equivalent work experience will be considered
• 3+ years of previous Park Service, grounds, or housekeeping work experience desired

Responsibilities

• Supervise the daily operations of the Park Services team and any other assigned departments
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all assigned hosts
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Connecticut law
• Assist with team scheduling and timekeeping activities
• Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
• Audit restrooms, eating areas, and overall park cleanliness
• Perform whatever duties are necessary to ensure park cleanliness
• Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
• Maintain records of all work completed and safety inspections
• Maintain high standards of performance for all assigned areas of responsibility
• Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations.
• Ensure that all team members have necessary supplies to successfully perform duties
• Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
• Courteously resolve guest questions and concerns, and assist with lost children
• Ensure employees have necessary supplies to perform duties
• All other duties and special projects assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Lake Compounce and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED