Labour Relations Specialist

The Salvation Army

22h

About The Position

The Labour Relations Specialist provides expert, consultative labour relations support to leaders and Human Relations Business Partners across a complex, multi‑union environment. As a key member of the Labour Relations Centre of Excellence, this role ensures labour relations practices are consistent, defensible, and aligned with The Salvation Army’s Mission, Vision, and Values—supporting a credible, responsive, and values-driven people environment.

Requirements

• Minimum 5 years’ progressive experience in labour relations or HR with a strong LR focus
• Advanced knowledge of labour legislation, collective agreements, and union-management dynamics
• Proven experience managing complex grievances, investigations, and sensitive casework
• Strong risk assessment, documentation, and case management skills
• Trusted advisor and coach to leaders and HR partners, with respect for role boundaries
• Ability to translate complex labour relations issues into practical, actionable guidance
• Effective collaborator within shared services or matrixed environments
• Demonstrated professionalism, discretion, and alignment with mission-driven values.

Responsibilities

• Provide expert labour relations advice on grievances, investigations, discipline, performance management, and terminations
• Conduct intake and triage of union and non-union complaints, including harassment and discrimination matters
• Support consistent interpretation and application of collective agreements, legislation, and enterprise LR strategy
• Manage and support grievance processes, including investigation preparation and resolution
• Partner with HRBPs to assess risk, determine escalation pathways, and reinforce consistent practices
• Coach and guide leaders on effective union-management practices and sound LR decision-making
• Support mediation and arbitration preparation in collaboration with Labour Relations leadership and legal counsel
• Contribute insights, trends, and emerging risks to inform COE strategy and enterprise alignment
• Maintain thorough, defensible documentation and exercise sound professional judgment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees