Full Time - Laboratory Support Services Manager

Clinpath Diagnostics • Tempe, AZ

5d

About The Position

The Support Services Manager is responsible for the operational oversight, coordination, and performance management of key non-technical laboratory support functions. This role ensures efficient daily operations across accessioning, transcription, send-outs, logistics, pre-authorization, client services, and related support areas, while maintaining compliance with regulatory standards and internal policies.

The Support Services Manager partners closely with Operations, Quality, Finance, IT, and Clinical leadership to support timely patient care, staff engagement, and continuous process improvement. Employees are responsible for adhering to all company policies and procedures, including compliance with CAP, CLIA, OSHA, and other applicable regulatory requirements.

Requirements

• Bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent experience considered.
• Minimum of 3 years of laboratory or healthcare operations experience.
• Minimum of 2 years of demonstrated leadership or supervisory experience.
• Experience managing teams and operational workflows in a regulated environment.
• Knowledge of regulatory requirements (CAP, CLIA, OSHA) preferred.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Provide day-to-day leadership and operational oversight for assigned support service departments, including but not limited to: Accessioning Transcription Send-outs Logistics and Distribution Pre-Authorization Client Services Related administrative and support functions
• Ensure staffing coverage, workflow efficiency, and adherence to turnaround time expectations.
• Develop, implement, and maintain standard operating procedures (SOPs) and workflows in collaboration with Quality and department leaders.
• Monitor departmental performance metrics and address operational gaps through process improvement initiatives.
• Partner with Quality and Compliance to ensure readiness for inspections, audits, and corrective actions.
• Support onboarding, training, competency tracking, and performance management for support services staff.
• Collaborate with IT and LIS teams to optimize system functionality, reporting, and workflow automation.
• Work with Finance and Supply Chain to manage resources, control costs, and support budgeting initiatives.
• Serve as an escalation point for operational issues, staff concerns, and client-facing challenges related to support services.
• Participate in cross-functional committees and operational planning as assigned.
• Perform other duties as assigned to support operational excellence.

Benefits

• Clin-Path Associates offers nationally competitive compensation and benefits.
• Our benefits program provides a comprehensive array of services to our employees including, but not limited to health insurance (Primarily covered by the company), dental insurance (100% covered by the company) vision insurance, paid time off, retirement contributions (401k), & flexible spending account (FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees